American Red Cross CPR / First-Aid / AED Instructor, Lifeguard Instructor

♣ Formed partnerships with community, national, and elite teams representing 5 National Governing Bodies through excellent customer service and interpersonal communication. ♣ Frequent chemical testing and analysis to meet state health codes by observing pumps, filters, and air quality control.♣ Maintain a working knowledge of all timing and video equipment.♣ Seek out and eliminate risk factors to keep all athletes and patrons safe among the aquatics complex.♣ Engage in numerous department trainings, in-service trainings, and professional development sessions.♣ Provided assistance with other departments such as venues and velo dome to continue serving the Olympic Training Center.

Sport and Recreation Management, SDSU DI swim team.

♣ Lead a team of interns with all on-field/ on-court promotions, making sure they run smoothly for football, basketball, wrestling, and baseball events. Additionally, worked as the head intern representing SDSU at the annual Summit League Basketball Tournament in Sioux Falls, South Dakota.♣ Set-up/ tear down of marketing displays before and after home games. ♣ Assisted with social media coverage during athletic events keeping fans involved through Snapchat and Instagram live feeds, and Facebook updates. ♣ Participated in focus groups with the senior leadership team, being a voice for students about marketing and fan involvement through the transition period of the university building a brand new football stadium and how it effects the students and fans experience. ♣ Engaged with spectators to participate in promotional and sponsored activities through the games, enthused crowd during events, greeted and welcomed all fans to the venues.

♣ Prepared and lead 12 weekly training sessions for new and current employees within the programs department, highlighting customer service, personal leadership skills, enthusiasm for the YMCA, and working with visitors and coworkers of diverse backgrounds and overcoming language barriers.♣ Enforced the core values of the YMCA and lead by example for staff on and off the clock.♣ Ensured effectiveness by being on call through easily accessible communication with staff before and after my scheduled shifts, and days off.♣ Created a safe environment through individual meetings and focus groups for staff to share their concerns or suggestions on how we could improve as a department.♣ Facilitated and lead individual mid-season and end of season staff evaluations for over 30 employees.