Provide quality customer serviceDirectly responsible for creating billing invoices for all completed customer shipments on QuickbooksComplete knowledge of all front office operations Solely responsible for contacting customers in regards to any past due invoices, setting payment arrangements and correcting all billing issuesPrepare and deposit the company bank deposit dailyAssist dispatcher with customer calls requesting freight pick ups, setting appointments and driver updatesHeavy office duties including filing of all payables, receivables and invoices. Preparing weekly paperwork for billing Administrative Assistant to the National Operations Manager

Provided Quality Member ServiceResponsible for inbound / outbound calls to / from members in regards past due Auto Loans, Personal Lines of Credit, Credit Cards and Mortgage Accounts Responsible for accounts 60+ days past due Prepared and submitted all documents necessary for auto loans to be transferred to repossession agentsSkip traced using Lexus Nexus, three major credit bureaus, loan applications and DMV records to assure the correct location of collateral before it is transferred to an agent.Provided training to all new employees on company policy and procedures, code of conduct and computer programs used by Wescom. Prepared and submitted all deferments and due dates changesProcessed credit card and check payments

Blend Agent- handled inbound / outbound calls on auto dialer to / from customers in regards to delinquent auto loansProvided training to all new employees on company policy and procedures, code of conduct as well as side by side training on all six banking systemsConsistently ranked within top 10 collectors monthly for most accounts cured or brought to current status