Kristin Hall Email and Phone Number

Proactively contacted customer through 40+ outbound calls everyday.Maintained retention rates and customer relationships by following a strategic CLP, or Customer Lifecycle Program.Consistently met and exceeded annual, quarterly and monthly quotasEscalated technical issues through the proper channels to ensure resolution and customer satisfaction.Maintained new business pipeline by prospecting opportunities within existing customer base through cross and up selling.Provided renewal and cross/upsell quotes to partners and resellersIdentified the needs of the customer, and provided ongoing education on latest security threats, competitors and Sophos security solutions.Held 3-4 customer webinars each month to maintain current understanding of end users security and business goals, while also adding value as a trusted security advisor.Maintained current knowledge of security threats, new technologies, and competitors.

Ensured existing customers received excellent service, renewed support contracts. Additionally, met and exceeded new business number by cross selling and upselling additional licenses and professional services.

Maintained an annual quota within a specified region that grew from $11 Million to $25 Million dollars in a 5 year period.Obtained an annual retention rate of 88.5% or higher.Prepared monthly quotations and grew relationships with customers to ensure retention.Worked closely with inside and outside sales reps to accurately manage accounts.Up sold higher support levels, and passed leads to various sales groups.Accurately forecasted revenue on a monthly and quarterly basis.

Identified potential new business via cold calling and Marketing leads, and delivered qualified sales leads to begin sales cycle.Responded to inbound sales line and inbound database assigned inquiriesPlaced 50-70 calls per dayPassed a qualified lead into the Channel Sales group, which ended up being the largest deal to close for that particular group at that time.

Responsible for processing and maintaining all credit card charges for North America sales.Entered all direct telesales new product orders and releases for North America via the Nvizn (Oracle) order entry system.Provided sales support for Business Intelligence and Application Development ToolsPerformed database maintenance to ensure licensing accuracy.

Responsible for registering students via inbound telephone line for public education classes.Prepared monthly billing in a timely manner.Sent out manuals for public classes and software instruction.Provided excellent communication and customer service skills to ensure proper registration.Instruction Set

Responsible for contacting and booking contracted instructors for Java/VB/C++ programming classes.Arranged all company travel.Worked with publishing company to order and ship all documentation and manuals for each training class.Maintained current programming language files, as well as documentation and printing cost efficiency.