Kristin Herms Email & Phone Number

The World is full of exciting possibilities and I have absolutely loved building a career where 𝐩𝐞𝐨𝐩𝐥𝐞, 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, and 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 intersect.I have found my niche in Project and Program Management. Why? It offers a fantastic opportunity to apply skills and competencies that have become my second nature: a keen eye for enhancing efficiency, passion and energy for working across many different functions and geographies, and finally, hunger to make a difference and do work that is of real value. I have built solid knowledge and accumulated several highlights along the way: 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐑𝐞𝐯𝐚𝐦𝐩𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: I specialise in process reimagination, delivering efficiency, increased value, and improved team performance. Some of my key wins here have been handling time, quality, and boosting employee satisfaction.𝐆𝐥𝐨𝐛𝐚𝐥 𝐕𝐞𝐧𝐝𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I've managed the resourcing, evaluation, and set-up of new outsource vendors. This involved complex regulatory work but also resulted in team performance improvements and cost efficiencies achieved within just a few months.𝐂𝐨𝐬𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬: I'm passionate about continuous improvement through technology. My experience includes driving agile global product launches and tool improvements. In just the first year, I achieved cost savings exceeding $500k USD, enhancing workflows and cost efficiency.𝐆𝐥𝐨𝐛𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: I've led initiatives to globalise processes and nurture aligned team mindset across regions. By facilitating cross-border partnerships and aligning processes, I've driven efficiencies and elevated performance and quality targets.𝐒𝐨𝐜𝐢𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞: As a co-leader, I played a key role in establishing the Social Customer Care team for PayPal. This initiative involved tool validation, process development, response guidelines, and the implementation of specific performance metrics. Within one year, we successfully built a 30-member team overseeing multiple social channels across various time zones, serving a global customer audience.My edge and superpower is remaining calm even under the most stressful circumstances. I have an innate ability to zoom out and stay grounded to rationally assess the problem in front of me. I then shift to “action mode” and set myself up for success. This approach benefitted me and teams around me throughout my entire career.

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  Project Manager

  Standard Life Ireland

  Jan 2024 - Present - Dublin, County Dublin, Ireland