Kristin Kori Email and Phone Number
Kristin Kori work email
- Valid
- Valid
Kristin Kori personal email
Proven track record of customer satisfaction in implementing mission-critical-software solutions. Skilled Software Implementation Specialist with extensive experience engaging and equipping clients to succeed with new software solutions. Expertise in customer support, troubleshooting, and resolving technical implementation challenges resulting in minimized escalations. In-depth knowledge of software implementation/go-live process with excellent communication, organizational, and task management skills. Nominated multiple times for company STAR Award. Over 4 years' experience working from home.𝗣𝗥𝗢𝗙𝗘𝗦𝗦𝗜𝗢𝗡𝗔𝗟 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘• Client Delivery• Continuous Improvement• Customer Service• Data Migration• Issues Identification, Tracking, and Resolution• Salesforce CRM• Slack• SQL/HTML• Task Management• Technical ImplementationProducing Results through Customer Service/Engagement, On-time Delivery, and Process Improvement as highlighted by:➙ 83% Reduction in Form Design – Implemented contentious improvement process that reduced time to produce online forms necessary for customer’s go-live and increased customer satisfaction.➙ Improved Implementation Success – Identified high-impact defects prior to user-acceptance testing providing significant improvement in customer experience. Provided valuable feedback to Product Management.
Softerware, Inc.
View- Website:
- softerware.com
- Employees:
- 194
-
Merchant Account SpecialistSofterware, Inc. Dec 2021 - Present
-
Merchant Account SpecialistSofterware, Inc. Jun 2021 - Dec 2021Fort Washington, Pennsylvania, United StatesI address payment gateway inquiries and configure payment gateways for customers to process online payments.
-
Software Implementation SpecialistProcare Solutions Jan 2021 - Apr 2021(Procare Solutions, the leading provider of child care management software, acquired the child care/camp management software division of SofterWare, Inc.)I created user-friendly online registration forms. I served as subject-matter expert to the Support Team. I utilized proprietary software and SQL experience to troubleshoot support escalations for online forms and provided detailed solutions for the Support Team to educate clients and help them minimize future issues. -
Software Implementation SpecialistSofterware, Inc. Aug 2010 - Jan 2021Fort Washington, PaI partnered with clients to create online registration forms that integrate with child care management systems and streamline data collection. Projects entailed consulting clients for requirements, collaborating with colleagues, designing forms using a proprietary application, creating import files in SQL, integrating import files with child care CRM software, testing integrations, and training end-users.♦ Developed and facilitated three recurring webinars to educate clients on lesser-known software features that allowed for more profitable fundraising and more secure collection of online payments.♦ Discovered more than 100 issues and reported them to the product manager to ensure a more user-friendly and bug-free client experience in new online application.♦ Presented live demonstrations on online forms at conferences to help clients across the country fundraise better and benefit from underutilized software add-ons that streamline their processes.♦ Introduced and managed 12-volunteer reviewers involved in company-wide proofreading service, which improved the quality of internal and external communications and enhanced our company’s image.
-
Technical Support SpecialistSofterware, Inc. Jan 2008 - Aug 2010Horsham, PaI engaged clients via live calls, emails, and remote desktop connections to empower them to use child care CRM software. I researched issues preventing clients from optimal utilization of software. I handled change requests to update and customize online forms for future registrations.
-
Substitute TeacherRadnor Township School District Nov 2007 - Dec 2007Wayne, PaI instructed students in Introduction to Calculus and Topics of Geometry in both classroom and individual settings. -
Mathematics TeacherWakefield School Sep 2006 - Jun 2007The Plains, VaI taught Pre-Algebra and Algebra 1 to students in Grades 6 through 10. In addition to classroom instruction, I provided one-on-one instruction, when necessary, to encourage and help students thoroughly understand the material. And I attended school events to support the students in their extracurricular activities. -
Substitute TeacherRadnor Township School District 2004 - 2005Wayne, PaI assisted elementary and middle school students with special needs in daily activities. I also alleviated workload of elementary school teachers by grading homework, preparing materials for crafts, separating worksheets, and filing paperwork.
-
Implementation SpecialistTowers Perrin Jan 2000 - Aug 2003Philadelphia, PaI provided technical support for a proprietary defined-benefit software system of a Fortune 500 client with over 200,000 participants. -
Senior Benefits SpecialistTowers Perrin Jan 1999 - Dec 1999Philadelphia, PaI completed valuations of Fortune 500 client’s 401(k) plan so participant accounts reflected retirement benefits of a monthly basis. I helped resolve participant and client inquiries.
-
Benefits SpecialistTowers Perrin Mar 1997 - Dec 1998Philadelphia, Pa
-
Account RepresentativeMerrill Lynch Jun 1995 - Mar 1997Fort Washington, PaI managed daily activity including payroll, loans, and distributions of more than 50 401(k) plans. I reconciled mutual funds to recordkeeping system in order to account for all financial activity. I researched client questions and resolved issues by interacting with internal departments. I handled customer relations with financial consultants and clients.
Kristin Kori Skills
Kristin Kori Education Details
-
Applied Mathematics -
Pa Instructional I Certification – Mathematics -
High School Diploma
Frequently Asked Questions about Kristin Kori
What company does Kristin Kori work for?
Kristin Kori works for Softerware, Inc.
What is Kristin Kori's role at the current company?
Kristin Kori's current role is Merchant Account Specialist ╽ Passionate about Customer Service ╽ Educator at Heart ╽ Problem Solver.
What is Kristin Kori's email address?
Kristin Kori's email address is kk****@****are.com
What schools did Kristin Kori attend?
Kristin Kori attended Lehigh University, West Chester University Of Pennsylvania, St. Johns Country Day School.
What skills is Kristin Kori known for?
Kristin Kori has skills like Teaching, Leadership, Software As A Service, Project Management, Microsoft Sql Server, Training, Salesforce.com, Process Improvement, Proofreading, Customer Service, Technical Support, Google Suite.
Who are Kristin Kori's colleagues?
Kristin Kori's colleagues are Darlene Hyer, Christopher Smith, Sowmya Vutukuru, Julie George, Illona Sweeney, Janet Carroll, Joseph Waldman.
Not the Kristin Kori you were looking for?
-
-
2haircuttery.com, live.com2 +170342XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial