Kristin Loucks Email and Phone Number

Bookkeeper, Independent ConsultantManages all aspects of the financial accounting cycle for multiple entities (for profit and not-for-profit). Works closely with clients to ensure accuracy of cash management and reporting. Able to juggle weekly responsibilities along with time sensitive requests appropriately. • Created and maintains company financials using QuickBooks Online• Manages employee payroll to include state and federal deductions• Creates and monitors customer invoices, along with tracking vendor invoices and reimbursement• Reconciles account data against client, vendor and bank • Routinely provides P&L, AR & AP reporting• Provides all financial data for each entity to accounting firm and maintains open and regular lines of communication to ensure accuracy of annual tax filings.

Quality Assurance Manager, Professional Billing Office (September 2004 – June 2008)Served as the point person and facilitator for all Professional Billing Office (PBO) quality assurance issues and interactions. Managed a team whose focus is to develop and monitor quality of PBO Coding operations.• Demonstrated leadership abilities by providing guidance and training to QA staff and colleagues. Hired and retained staff, facilitated training and performance development, supervised, completed performance evaluations on schedule and worked with Human Resources to enforce PBO and MGPO policies and procedures• Developed metrics to monitor and report quality results. Monitored quality results and developed improvement initiatives in response to indicators of poor performance. Presented analysis, findings and recommendations to PBO senior management on a periodic basis. Escalated significant indicators of poor performance to the senior management team as needed• Managed communications with internal and external customers as it relates to the PBO Quality Assurance Program • Worked with PBO subject matter experts to create and maintain department policies and procedures. Communicated policies and revisions to unit staff. Ensured that the staff incorporates policy directives into daily practice• Conducted department and PBO-wide education initiatives to ensure quality standards are met

Billing Manager, Professional Billing Office (May 2001 – September 2004)Served as the primary contact between assigned MGH practices and the PBO for all aspects relating to the billing of physician services.• Worked closely with physician leadership to proactively manage the billing process and the client relationship• Maintained a comprehensive understanding of the practice’s revenue cycle, which included athorough understanding of systems, process and service specific coding and billing requirements • Proactively identified opportunities for revenue cycle improvement initiatives and developed and executed these plans providing practice and PBO management with interpretation of standard operational, financial, billing and budget statistics on a monthly basis • Assisted practice with statistical analysis. Consulted with management to identify issues and trends that contribute to variances and below par performances. Made recommendations to address issues • Provided practices with updates on new initiatives within the PBO designed to improve billing performance • Worked with practice leadership on annual budgeting, forecasting and analysis for potential new business opportunities

Human Resources Generalist (May 2000 – May 2001)Supported over 250 managers and employees regarding employee relations issues, conflict resolution, interpretation of policy, mediation, and coaching on corrective action and recruiting. • Managed recruiting needs and provided support on compensation initiatives. • Handled benefits inquiries and facilitated resolution of issues• Supported all organizational initiatives• Understood and participated in customer businesses. Determined their training needs and provided resources for customer groups

Human Resources Manager/Office Administrator (June 1995 – May 2000)Supported over 150 employees and consultants on issues relating to benefits, compensation, recruiting, customer needs, and all other employee relations issues. Acted as a liaison between these employees and the Abacus corporate office. • Facilitated all employee relations issues in a timely manner to insure employee satisfaction• Recruiter for multiple locations; Managed the recruitment process for staffing 93 new positions• Facility Security Officer responsible for processing and maintaining security clearances for all employees and consultantsFinance Administrator/Human Resources Assistant (November 1993 - April 1996) Responsibilities included tracking all Government and commercial contracts to assure timely deliverables and no cost overruns occurred on over 50 separate accounts totaling more than $65M• Tracked all expenses incurred against each project to insure no ceiling overruns occurred. Researched and prepared all invoices totaling $1.5M per month and responded to customer questions concerning these invoices to assure they were approved for payment• Functioned as a backup for the Human Resources Manager as she worked on a part-time scheduleHuman Resources Assistant (July 1993 – November 1993)Assistant to the Human Resources Manager/Office Administrator. Also responsible for all clerical work and maintenance of phone system.