Kristin M Smith Email & Phone Number

Brandywine, Md, Us

Las Vegas, Nevada, Us

* Decrease time to delivery of proof of value accounts by 40% * Improve efficiency by creating ticketing system, setting SLA deadlines, and establishing clear lines of communication* Design and build out QA process to ensure proof of value data is delivered at the highest quality* Establish an escalation process to decrease confusion and increase attention and resolution of at-risk clients’ bugs* Oversee various teams’ workload and follow up on deliverables from internal team members to keep tasks on target to meet deadlines* Work cross functionally and build trust across stakeholders as well as manage expectations of leadership* Create and implement new processes to drive efficiencies while utilizing feedback and achieving buy in from relevant stakeholders* Define and track success metrics and use the findings to iterate on the program leading to improvements* Maintain accurate tracking and dashboards to provide stakeholders visibility into program’s progress and milestones* Develop and execute strategies to maximize scalability and develop for growth* Oversee all aspects of hiring for the department; budgeting, interviewing, and onboarding* Manage three full time employees, providing mentorship and guidance to lead them to success

New York, Ny, Us

* Analyzed, interpreted, and sorted through data to accurately populate relevant information in accounts* Crafted clear and concise reports for both clients and internal stakeholders, sometimes incorporating data visualization* Acted as departmental project manager by drafting, designing, and supervising database improvement plans, leading to improved workflows* Maintained case work queue, setting due dates and assigning priorities to incoming work* Wrote and executed database MySQL queries to quickly and efficiently extract needed information* Juggled shifting priorities to ensure critical and time sensitive work was successfully completed by deadlines* Investigated and resolved data discrepancies by meticulously researching city data sources and databases* Served as departmental point person for interdepartmental projects and issues* Managed internal stakeholders’ expectations on timeliness of work completion* Executed thorough administrative logistics to successfully set up and onboard new clients* Performed detailed quality assurance checks on data output * Filed and investigated bugs, providing clear examples of the known issue or feature request with queries or mockups

* Provided exceptional customer service by assisting guests in various capacities* Performed guide functions in numerous sections of exhibits* Maintained security of artifacts* Gained and imparted knowledge of vast collection of artifacts

Cleveland, Oh, Us

* Oversaw, organized, and developed procedures for new international accounts* Provided excellent customer satisfaction via phone and email support* Located and rectified order inconsistencies* Coordinated order logistics with the fulfillment warehouse* Led departmental processes of new company acquisition

Bachelor Of Fine Arts - Bfa, Musical Theatre

Bachelor Of Arts - Ba, Psychology