• Increased Revenue 46%, Average Charge per Transaction 33% over 3 years, increased prevention sales 25% over 1 year: Demonstrated ability to drive significant financial growth.• Managed all aspects of the business, ensuring efficient processes and strategic alignment.• Led Vision & Development of New Practice: Transformed plans into reality through effective project management and execution. Transitioned practice from 2,000 sq. ft to 10,000 sq. ft.• Conducted Financial Analysis and P&L Management of a $6 million practice: Oversaw budgeting and financial forecasting to maximize profitability and performance.• Fostered individual growth through tailored models, enhancing team capabilities and effectiveness. Established 6 level training system with associated wage scale.

• Led an 8-doctor, 50-employee veterinary hospital, overseeing operations in veterinary care of 3,000 patients monthly, a 55-cage boarding facility with daycare, & 20 daily grooming clients.• Recruitment of 5 DVMs & multiple employees across 6 departments, handled terminations.• Developed wage scales for 6 departments, Drafted and updated employee contracts, maintained personnel records, updated employee handbook.• Established a continuing education program, conducted performance reviews for 50 employees yearly, and implemented an effective new employee review format.• Provided daily coaching to employees and students, enhancing skill levels and ensuring hands-on experiences that aligned with educational and professional goals.• Managed accounts receivable/payable, analyzed operating budgets, negotiated with vendors, and wrote facility policies/procedures to optimize operational efficiency.

• Managed day-to-day tasks and business operations for 3 locations, ensuring efficiency and high-quality service delivery.• Talent Management: Supervised the recruitment, interviewing, and hiring processes for hospital team members, enhancing workforce quality.• Provided effective leadership to motivate teams towards achieving company goals through clear communication and performance management.• Developed training models to enhance client-veterinary team relationships, employing effective communication and education techniques.• Analyzed KPIs to identify financial trends, facilitating strategic planning for improved operational efficiency and client satisfaction.

• Coordinated 8 clinical trials within a fast-paced emergency/teaching hospital environment, ensuring smooth operations despite challenges.• Secured informed consent and effectively communicated with pet owners to facilitate trial enrollment.• Initiated and implemented various clinical trials through strategic planning and innovative practices within the hospital setting.• Collaborated with a diverse team across 6 departments: emergency, surgery, anesthesia, pathology, radiology and oncology to achieve trial objectives.• Led trials in partnership with over 10 major organizations such as the National Cancer Institute, National Institutes of Health, FDA, and private companies.• Achieved top-ranking status among 10 veterinary universities in the tissue banking program, showcasing excellence in research initiatives.

• Solo management of busy ER Front Desk after hours with minimal support• Problem solved in the moment with successful outcomes• Provided excellent customer service• Initiated various changes to flow of how business was conducted at the Front Desk

•Supported veterinarians in treatment of their patients.•Engaged in human-animal connections to give patients comfort and trust. •Performed diagnostic laboratory functions.•Educated clients in preventive care•Thoroughly explained technical procedures and instructions.•Supported clients in their times of need.

Performed laser therapy to aid in a quicker healing process. Assisted patients in strength building exercises in lap pool, underwater treadmill, and whirlpool.Aided in stretching to increase range of motion in patients.Provided reassurance and support to patients unsure of an aquatic environment.