Serviced UHD, HD, and SD Film and Television assets to clients (international and domestic) per release schedules and ad hoc requests. Submitted rejections for audio, video and metadata viaZENDESK. Performed as a key used in WBTO's global asset/order management (GATOR, TOPS, GATORsky) following orders through from request, to PO creation, to successful delivery.

Provided day to day support to clients with regular account statuses, such as missing asset reports, pitch schedule, and delivery schedule updates/delays. Communicated expected delivery dates for titles/assets, via entry of ordered titles into the internal system. In addition to Email/verbal communication for special cases and exceptions. Proactively identified title/assets which were late or at risk of missing customer-specific SLA requirements. And would escalate issues to the Content… Show more Provided day to day support to clients with regular account statuses, such as missing asset reports, pitch schedule, and delivery schedule updates/delays. Communicated expected delivery dates for titles/assets, via entry of ordered titles into the internal system. In addition to Email/verbal communication for special cases and exceptions. Proactively identified title/assets which were late or at risk of missing customer-specific SLA requirements. And would escalate issues to the Content Operations team in addition to overseeing the resolution/delivery. Set priorities according to the daily work schedules and delivery SLA (Quick turn, Next Day Air, New Release, C3, and other content types according to the delivery schedule. Accounted for OTD, escalation of OTD issues, and client communication of any OTD delays. Coordinated all asset acquisition with Content Providers and third-party vendors for on-time delivery of all projects in a client's schedule (order) for multiple assigned accounts. Tracked daily incoming assets, ensuring they were scheduled for delivery, and due dates are correct in the proprietary system (HAL). Coordinated the ​creation of subtitles, closed captions, dubbed audio, scripts & audio description tracks in multiple languages for NBC/Universal and Netflix clients. Monitored schedules of open orders, checked the accuracy & quickly reconciled any missing information. Worked closely with internal Bids team ensuring correct rates were applied & communicated to all client orders. Managed client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Show less

Inspected all available units prior to being shown & communicated related service needs to Property Manager. Had potential tenants complete an application and security deposit in accordance with the company procedures and Fair Housing requirements. Updated availability report and processed all applications for approvals. Acted as liaison to applicants regarding their application status. Ensured rooms were ready for a resident to move-in on the agreed date. Secured new residents signature(s) on… Show more Inspected all available units prior to being shown & communicated related service needs to Property Manager. Had potential tenants complete an application and security deposit in accordance with the company procedures and Fair Housing requirements. Updated availability report and processed all applications for approvals. Acted as liaison to applicants regarding their application status. Ensured rooms were ready for a resident to move-in on the agreed date. Secured new residents signature(s) on appropriate paperwork prior to move-in. Oriented new the community. Assisted in monitoring renewals. Distributed and followed-up on renewal notices. Monitored advertising effectiveness. Gather information about market competition in the area and file. Accepted rental payments and deposited funds into the company account. Typed all leases & submitted appropriate paperwork in a timely manner. Show less

Scheduled/booked sessions for ADR, sound mixing and picture editing. Updated weekly project/show boards daily. Assigned mixer/editors to individual projects. Acted as liaison between client/mixer/editor troubleshooting any problems or concerns that arose. Ensured elements needed for each project arrived prior to all sessions began. Oversaw all as of project delivery to ensure client deadline. Ran monthly cost reports using ScheduAll. Created all billing invoices via ScheduAll. Familiarity with… Show more Scheduled/booked sessions for ADR, sound mixing and picture editing. Updated weekly project/show boards daily. Assigned mixer/editors to individual projects. Acted as liaison between client/mixer/editor troubleshooting any problems or concerns that arose. Ensured elements needed for each project arrived prior to all sessions began. Oversaw all as of project delivery to ensure client deadline. Ran monthly cost reports using ScheduAll. Created all billing invoices via ScheduAll. Familiarity with accounts receivable. Show less

Responsible for all broadcast traffic coming into and out of Fox Network Center. Scheduled and input into ScheduAll Day-of-Air satellite and fiber feed requests for various Fox clients. Scheduled Domestic and International Syndication satellite feeds for 20th Domestic and International TV. Processed daily traffic logs for Department review and double check purposes. Processed Fox Sports Net SAT Desk Next Day sports requests per the supplied client grid. Assisted Manager & Director with… Show more Responsible for all broadcast traffic coming into and out of Fox Network Center. Scheduled and input into ScheduAll Day-of-Air satellite and fiber feed requests for various Fox clients. Scheduled Domestic and International Syndication satellite feeds for 20th Domestic and International TV. Processed daily traffic logs for Department review and double check purposes. Processed Fox Sports Net SAT Desk Next Day sports requests per the supplied client grid. Assisted Manager & Director with arranging backhaul transmission via preferred third-party vendors for Fox Sports broadcasts as instructed. Assisted Manager & Director of future transmission planning for the various sports contracts. the Network handled including MLB, NASCAR, and NFL. Input Union personnel shift schedules into ScheduAll. Show less

Ran QBO reports for expenses. Researched/prepared expenses in ScheduAll. Implemented production accounting system Supervised all facets of the Duplication Operations. Acted as liaison between Duplications and Clients, Engineering, IT and upper Management. Oversaw coordinators and operators making sure the work is done properly and on time. Managed all special requests, rush and problem orders. Supported Transmission and Off-Air requests and helped troubleshoot problems. Trained and aided… Show more Ran QBO reports for expenses. Researched/prepared expenses in ScheduAll. Implemented production accounting system Supervised all facets of the Duplication Operations. Acted as liaison between Duplications and Clients, Engineering, IT and upper Management. Oversaw coordinators and operators making sure the work is done properly and on time. Managed all special requests, rush and problem orders. Supported Transmission and Off-Air requests and helped troubleshoot problems. Trained and aided writing procedures for all operations. Acted as liaison between operators, coordinators, and upper management. Supervised and performed administrative duties including the creation of interdepartmental billing reports utilizing the ScheduALL software. Worked with the Engineering and IT departments to coordinate support for equipment issues. Processed all staffing payroll and scheduling. Assisted entry and processing of orders into the ScheduALL billing system. Directed out-of-house orders. Coordinated the blank stock and labeling supplies. Coordinated the black and coding of tape stock. Ability and knowledge to fill in as needed for coordinators or operators. Authorized vacation requests for the entire department. Administered performance reviews for coordinators and operators. Show less

Helped develop west coast Closed Captioning department. Implemented workflow to comply with new FCC guidelines. Established weekly reporting for the network and maintained the efficiency of the workflow Supplied purchase orders to vendors and reconciled invoices for production. Corresponded to the network and productions, troubleshooting all aspects of closed caption to ensure delivery deadline.

Scheduled Avid Non- Linear systems for all productions on West Coast. Supplied purchase orders to vendors and reconciled invoices for production. Ran monthly usage and financial reports using ScheduALL for Director of Operations.