As a sustainable finance analyst at ELS Europe, I was responsible for examining financial market data within the context of regulation and disclosure under the international sustainable finance agenda. My duties included carrying out targeted research of key policy, financial and related technical topics associated with sustainable finance and company disclosures across a range of economic tasks. Focus areas included: • EU Capital Requirements Regulations and Directive, • EU Sustainable Finance Strategy and its package of Regulations, including the Taxonomy Regulation, SFDR, CSRD, CDDD, and Regulatory Technical Standards, • Global Taxonomy Briefing Reports to evaluate clients’ Taxonomy eligibility and alignment disclosures, • Financial assessment of international taxonomies and sustainability disclosures of publicly traded companies across EMEA, APAC, and LATAM.

In this customer service role based in a busy multilingual contact centre of a global testing solutions provider, my duties were to handle high volumes of candidate enquiries and complaints in accordance with company policies by phone, chat and email in German and English.

As a freelance Brand & Design Consultant I developed the client’s brand identity according to their sector-specific needs and created engaging brand communication that included logo, website, and social media presence. I developed a robust low-budget marketing strategy that included print, digital and social media channels within client's marketing budget.

In my position as AML Conpliance Officer, MENA/CIS FCB KYC I performed periodic AML CDD/EDD reviews, record modifications and material trigger reviews for high-risk foreign correspondence banks (FCBs) based in MENA. Focus areas included:o Verification of licenses, incorporation certificates, ownership structure, annual revenue, shares traded, countries of primary businesso Screening of individuals with influence (Beneficial Owners BOs/ Ultimate Beneficial Owners UBOs, Senior Management & Board of Directors, Senior Public Figures SPFs, politically exposed persons PEPs)o Sanction/Adverse Media screening

In this administrative public service role in the planning department, my tasks included: processing and referring incoming planning applications to internal departments and external authorities, as well as the processing submissions and planning queries.

In my role as underwriting specialist and customer service representative for a fast-growing multinational Fintech payment processing company my duties included fraud prevention tasks including:• KYC due diligence risk reviews of new clients, ensuring regulatory compliance and approval of applications in-line with partner’s client service agreement.• Name screening of blacklisted individuals for adverse media and sanctions. I also established my position as trusted point of contact for all German key clients, ensuring positive client relationships were established and maintained.

• Close communication with teams in German and Swiss branches to ensure all invoices are received and paid accurately and in time• Successfully resolved six months backlog by mobilizing extra resources and overtime for the team, resulting in 90% less double-entries. • Successfully reconciled aged accounts within the target timeframe • Improved team performance by close monitoring and coaching, resulting in 100% bonus achievement of the team.