Same responsibilities as noted with GE Capital Fleet.

Consistently recognized by sales and legal teams and operational managers for the education and resolution of contract issues for both external and internal customers.Support legal team as initial point of contact for escalation of legal issues and by drafting, reviewing and negotiating customer contracts and researching complex issues (i.e., billing disputes, entity changes).Liaison for Risk, Pricing, Legal, Tax, Operations, Finance & Product Management teams ensuring applicable approvals and compliance with corporate policies are in place with respect to contract changes and negotiations. Educate internal personnel and customers regarding contract terms, rate structures, policies, and procedures.Assigned to new markets to standardize agreements and contract processes and to markets requiring more contract and process exceptions.

Contract AdministrationManaged the contract process and policy transitions from Associates to CitiCapital and to GE Fleet Services .Facilitated a cross-functional team of legal, risk and operational personnel to prioritize, track and document contract negotiations to ensuring timely resolution of contract negotiations and compliance with company policies and operational capabilities.Contract Analysis for external and internal customers.Developed internal training agreement analysis document for FAQ on the various acquired leasing companies’ contracts, reducing response time on contract questions.New Business AdministrationManaged a team responsible for proposal responses, contract processing from prep to execution, expense report processing, and new business reporting for senior management.Streamlined expense reporting process, decreasing commission payment time from 90 to 15 days for sales team of 40.Created materials and taught updated contract polices and procedures for operational management and sales personnel as part of on-going training program.Prepared monthly new business reports used by senior management. Developed and taught internal fleet-oriented classes for CitiCapital Fleet employees.

Account manager for an assigned group of customers.Make recommendations for service additions to existing customers based upon customer needs.Presented annual fleet reviews for assigned customers.Collaborated with departmental experts to develop processes specific to my customer needs that kept operational exceptions to a minimum while decreasing error rates and increasing internal and external customer satisfaction.Consulted with account base on additional services thereby providing additional value for the customer while increasing our income.Initiated a cross-functional team to address intradepartmental conflict, using a positive approach to resolve internal service issues, which in turn resulted in increased customer satisfaction through process improvement.

Managed department of 20 employees responsible for i) factory ordering vehicles from manufacturers and purchasing vehicles directly from dealers, maintaining a database of about 8000 dealer across North America, and ii) Preparing paperwork based upon state and customer requirements for the delivering dealers.Ordered specialty vehicles and trucks requiring upfitting.Established and maintained relationships with Canadian dealers, vehicle manufacturers and upfitting vendors.Collaborate with IT team and saved 16 hours per week of manual status input by creating a link between our system and the manufacturers’ systems to transfer order status and track exceptions.Participated in a team to identify and review root problems in the ordering process and to create a work flow chart for our department through BEST (Building Excellent Service Together) process streamlining the order process from 21 to 7 days maintaining an error rate of less than .02%.