Kristina Wright Email & Phone Number

Erlanger, Kentucky, United States

Lawrenceburg, Indiana

Lawrenceburg, Indiana

• Prospect new business using inside and outside sales techniques, mail marketing and networking• Retain the existing accounts by researching and resolving any customer problems and conducting follow-up calls to identify future business needs• Analyze sales data from previous quarters to identify potential areas of growth• Responsible for all business travel accounts, small groups (under 20 rooms/day) and detailing of all marketing events.

• Led the team to achieve 100% check-in score on 2017 BSA• On-boarded and effectively trained 3 managers to operate departments at Marriott branded company hotels• Working closely with General Manager, Sales Manager and Revenue Manager implemented a Sold-out Check List to increase sell out efficiency.• Led the front desk team to win M Club Upsell contest 2 months in a row in 2018• Consistently achieved budgeted financial goals while maintaining high service… Show more • Led the team to achieve 100% check-in score on 2017 BSA• On-boarded and effectively trained 3 managers to operate departments at Marriott branded company hotels• Working closely with General Manager, Sales Manager and Revenue Manager implemented a Sold-out Check List to increase sell out efficiency.• Led the front desk team to win M Club Upsell contest 2 months in a row in 2018• Consistently achieved budgeted financial goals while maintaining high service standards• Trained, mentored and developed 2 members of my staff to achieve positions of greater responsibilityResponsibilities include:• Oversee the entire Front Office operation, while maintaining high profit margins and high associate engagement• Maximize room occupancy at best rates and use upselling techniques to promote hotels services and facilities• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement• Set departmental objectives, schedules, budgets, policies and procedures Show less

Covington, Kentucky

• Frequently acted as the Manager on Duty overseeing all hotel operations and ensure the highest levels of service while working to resolve property issues and incidents• Received 100% in Front Office Operations and 100% compliance with the company Key Control Protocol during Quality Assurance Audit• Implemented and organized the incentive to increase IHG enrollments. 2014 Regional IHG Enrollments Contest Winner• Established standard operating procedures for Front Office/PBX… Show more • Frequently acted as the Manager on Duty overseeing all hotel operations and ensure the highest levels of service while working to resolve property issues and incidents• Received 100% in Front Office Operations and 100% compliance with the company Key Control Protocol during Quality Assurance Audit• Implemented and organized the incentive to increase IHG enrollments. 2014 Regional IHG Enrollments Contest Winner• Established standard operating procedures for Front Office/PBX Agents.• Achieved 4.9/5 score on 2014 Employee Opinion Survey Show less

Hebron, Kentucky

• July 2013 Associate of the Month• 100% Mobile Check-in Score• Consistently provided high levels of quality customer service

Hebron, Kentucky

• Worked directly with Sales Manager to organize room blocks and meeting room events• Arranged and conducted site visits with prospective clients• Developed professional long term business relationships with clients in order to generate repeat revenue

Certified Guide Interpreter

Associate Of Arts (A.A.), Modern Languages