Overseeing the Community Management Practice for Ogilvy NA, including multiple direct reports across a variety of clients.Overseeing a team of community managers and community strategists at the Coca-Cola North America Social Center, including multiple direct reports.Works with executive leadership on the identification of organic business growth opportunities and developing client scopes that align with our business objectives.Curating meaningful insights and turning them into strategic recommendations, brand-specific implications, and helping bring to life innovative social-first creative solutions. Real-time strategy, ideation, & execution rooted in insights, trends, and culture.Proactively developing operational efficiencies across platforms, tools, and services with positive global impacts. Certified and specialized skillset in Sprinklr.Work cross-functionally across teams, agencies, and locations to provide best-in-class results for clients.

Managed Beer Alien's Beer Review Partnership with BevMo! Social media support & services to help promote small breweries Cooking with beer segment on local news Live event coverage including: photography & social postsLead & develop a team of marketing professionalsFinalist in the “Beer Blogger & Social Media” categories of the 2018 Brew Dog Beer Geek AwardsFeatured in Voyage ATL Magazine's Most Inspiring Stories May 20192020/2021/2022 Craft Beer Marketing Awards (CBMA) Official Judge

Overseeing a team of community managers and community strategists at the Coca-Cola North America Social Center, including multiple direct reports.Works with executive leadership on the identification of organic business growth opportunities and developing client scopes that align with our business objectives.Curating meaningful insights and turning them into strategic recommendations, brand-specific implications, and helping bring to life innovative social-first creative solutions. Real-time strategy, ideation, & execution rooted in insights, trends, and culture.Proactively developing operational efficiencies across platforms, tools, and services with positive global impacts. Certified and specialized skillset in Sprinklr.Work cross-functionally across teams, agencies, and locations to provide best-in-class results for clients.2022 Shorty Awards Winner in 4 categories, Audience Honor in 7 categories, + Finalist in 6 categories for my team's work on The Coca-Cola Company.Worked with executive leadership on the launch of FKA on social, including briefing, channel strategy, and execution.Developing and helping solidify our new agency's culture through my work on the FKA Culture Committee.

Overseeing a team of community managers and community strategists at the Coca-Cola North America Social Center, including multiple direct reports.Curating meaningful insights and turning them into strategic recommendations, brand-specific implications, and helping bring to life innovative social-first creative solutions. Real-time strategy, ideation, & execution rooted in insights, trends, and culture.Proactively developing operational efficiencies across platforms, tools, and services with positive global impacts. Certified and specialized skillset in Sprinklr.Work cross - functionally across teams, agencies, and locations to provide best-in-class results for clients.2021 Shorty Award Audience Honor & Finalist in Online Community for my team's work on The Coca-Cola Company.

Help clients build & engage their online communitiesLead & develop Coca-Cola North American Social Center community management teamProvide insights from the community to analytics to help improve performanceAnalyzes team performance metrics to ensure goals are metMaximize use of platforms, tools, and services used by clientsHelp build out strategies & campaign plansLiaison between community management and customer service teamsChannel Innovation and StrategyWork on multiple POV’s, briefs, playbooks, & new business pitches across industriesManage the publishing & planning of content calendarsWork on influencer programs to help drive brand awarenessManages surprise & delight budgets across brandsWork cross - functionally across teams, agencies, and locations to provide best in classresults for clientsMoxie 2019 Light at the End of the Tunnel Superlative Award WinnerCurrently working with: The Coca-Cola CompanyWorked with: Global Beauty Care Company & Financial Institution1 in 10 people in State of Georgia certified in Sprinklr according to their directory

Increased overall community engagement & positive sentiment, while significantly lowering our SLAsDevelop weekly social reports utilizing analyticsCreated training material for my project idea that was accepted and implemented to reinvent the way we provide customer service onlineLead our social customer support teamWork cross - functionally across teams, departments, and locations

Engage with the community on behalf of the brandHelp resolve customer concerns shared via socialCreated creative posts during live eventsSuccessfully identified potential Influencers to work with that fit within the brand cultureCreate creative posts and help build organic followersDevelop weekly social reports utilizing analyticsMarketing Department Employee of the Quarter 2016 & 2017Created training material for my project idea that was accepted and implemented to reinvent the way we provide customer service onlineLead our social customer support teamWork cross - functionally across teams, departments, and locations

Freelance Social Media ProjectHelping to grow the social platforms for a growing craft beer news and review websiteHelped Implement & Lead Internship ProgramDesigned & Facilitated Internship Training ProgramProduced articles for the website and helped manage PRCreated creative posts and helped build organic followers on social media platformsDesigned & developed a Media KitDeveloped and stars in a monthly segment on local news that showcases how to cook with beer

Manage and help build social media presence utilizing multiple platformsHelped create a unique brand identity and company mission statementDevelop weekly analytic reportsEngage with the community on behalf of the brandCreated creative posts and helped build organic followersDesigned and implemented a monthly newsletterWork with Brand Ambassadors throughout the United StatesManaged development of completely new website from conceptionDesigned social media banners and promotional ads utilizing Canva DesignWebsiteDesigned Mailchimp template to send product updates to our distributors

Manage and help build clients social media presence utilizing multiple platformsDevelop weekly analytic reportsEngage with the community on behalf of the brandParticipated in a social media convention talking about latest trendsCreated creative posts and helped build clients portfolio

Apple Store Leader Program.Analyzed and completed multiple executive-sponsored projects that resulted in elevating the Apple Store experience both internally and externally for each area of the businessCollaborated across stores to share/gain best practicesCoached & mentored diverse teams of up to 220 peopleHelped leadership team drive results through leading the floor during Holiday 2011Experience in: Hiring & Staffing, Scheduling, Training & Development, Problem Solving, CRM, and Presentation Skills

Supervisory Management SkillsCash Handling ProceduresEmployee DelegationLearning Coach/Coffee MasterImplemented Employee Recognition ProgramPersonal development from entry-level barista to Assistant Manager candidate

Customer Service and Ad SalesManaged Ad Accounts with ExcelConducted Campus-Wide Survey and Research Project

Created a viral marketing campaign to be used to enhance brand recognition. I was the Project Lead and helped to create the 8 viral videos that will be uploaded to YouTube and feature the company's products. As a hired consultant through the Senior Experience Program, I had the opportunity to use the skills learned in the classroom and apply them to this company's advertising problem.

Supervisory Management SkillsCash Handling ProceduresEmployee Delegation