Kristina Corbitt Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Jet City Improv has been a constant during my career and keeps me sharp - even in non-funny situations.I perform regularly as a member of the ensemble cast for Jet City's flagship short-form comedy show, and participate in specific formats/long-form shows as possible: Quiz Show, It's YOUR Wonderful Life, Worst Trip Ever IN ALL CAPS!!1!, Election Show, and Twisted Flicks.

Seattle, Washington

I oversaw our execution services (data segmentation, deployment) program on behalf of T-Mobile. Our primary team for this retainer-based service is located in New Delhi, India.Specifically, I:+ Oversaw successful delivery and deployment (<1% error rate) of 800+ email and SMS deployments and 750+ customer lists monthly+ Removed barriers to success. For example, I programmed error checks into key intake documents to eliminate extra communications, resulting in 10% faster delivery.+ Held team members and partners accountable for delivery and service within SLAs+ Ensured ongoing communication between onshore and offshore resources, including daily scrums+ Identified opportunities for process improvement to deploy faster and/or better+ Standardized our delivery model and implemented quality checks at key milestones to mitigate risk of error downstream+ Evaluated and stood up new systems and tools for delivery and work management+ Provided detailed scope and estimates for ad hoc projects as required+ Took responsibility for rare errors and led post mortem(s) with detailed background, including collaboration with stakeholders and team members on next steps/way forwardI am proud of my leadership to standardize our delivery model. My efforts resulted in a growing service/scope.

Greater Seattle Area

This was my third role at LexBlog after starting as a Project Manager in May 2012 and moving into a training and community management role in November 2013.I led a team of staff interfacing directly with clients on a day-to-day basis to bridge a connection between three integral parts of our client ecosystem: sales, support, and technical product development. My team was responsible for supporting, educating, and maintaining ongoing member engagement in order that we successfully retain members. I transformed the customer experience through establishing processes and growing a knowledge base of resources.In my role, I:+ Oversaw deadline-driven and queue-based project work - 200+ concurrent projects+ Meticulously reviewed work for quality and coached other team members on review+ Interfaced daily with creative team members for projects and overall products+ Managed email communications to clients aimed at solidifying the relationship with LexBlog and improving their overall experience+ Provided incident response communications to clients including post-mortem updates+ Prioritized new resources based on client survey results+ Utilized user research via automated user tracking tools and reporting+ Created segment-specific resources and communications+ Identified client growth opportunities and better product-client match+ Responded to and de-escalated emergency client situations+ Facilitated webinar delivery with key subject matter experts+ Scoped custom work for members and wrote proposals/SOWs+ Communicated with clients during discovery/scoping, project delivery, and follow-up+ Identified client growth opportunities and better product-client match+ Contributed to strategic organizational planning as member of the leadership team

Seattle, Wa

I led all internal (employee) and external (client) training efforts at LexBlog. This included project management through all phases, interviews with subject matter experts, and more. In this role, I implemented a new employee orientation plan, self-paced, online (e-learning) product training series, and new communications - internal and external - for client acquisition and retention. I also built, launched, and grew the first iteration of our client community and knowledge base, for which I wrote and maintained 200+ pieces of content in the first year.

Seattle, Wa

My work split between facilitating the creation of blogs for attorneys – including all project phases (strategy, design, development, and launch) and providing strategic coaching for current and future legal bloggers. My work largely required effective scheduling, internal team communication of needs, communicating updates and requests to clients, and keeping up with the evolving landscape of social media.

At Communication Resources, I was adaptable to individual client needs, as the majority of my work was customized based on client's project and/or organizational needs. Projects and assignments included designing, developing, and delivering customized training programs, advising project teams on communication plans, meeting facilitation, short-list interview coaching, marketing plan development, project scoping, budgeting, and scheduling. Internally, responsibilities included project coordination, client management, project management, team leadership, and junior consultant (intern) mentorship and development.

I managed all theatre faculty house communications and assisted faculty in classroom and production needs. I coordinated production schedules with year-long academic calendar, set deadlines and allocated resources as necessary.

Bfa, Theatre, Business, Communication

Activities and Societies: Alpha Psi Omega

Education record

Activities and Societies: Human Rights Awareness Club, Debate Team (Lincoln-Douglas Style), Varsity Fastpitch Softball, Performing Arts.