Kristina Domgaard Email and Phone Number

I started with my current company at the beginning of the pandemic with only 7 days of training before being sent to work from home. I worked from home and immediately began to strive and grow my skills rapidly. Given the rapid growth I was asked to return to the office almost an entire year before most other employees to take on more job duties that needed to be performed on site. I quickly established my self with the Project Manager of the Fabrication shop who said he saw my potential and wanted to teach me everything he could.• Provide administrative support for designated staff and VP of High Tech Division• General job set up on and off site.• Facilitate meetings and implement new policy.• Utilize Spectrum for time keeping, phasing, job costs, estimates, subcontracts, and contract changes.• Schedule and track travel.• Collaborate with team members to create and implement new tools for increased job proficiency in numerous positions. • Create and develop standard operating procedures• Create billings, Invoices and labor reports• Analyze process and procedures to create process improvement• Develop reports to show time and cost saved due to process improvement• Study and Learn beginning Project Management Skills• Communication Liaison between our customers (union employees), PM's, vendors and General contractors

I started volunteering my time to the maintenance supervisor in March of 2016 in between college courses and another part time job. I was assisting in remodeling, building and preparing to move the fabrication business from Cornelius to Forest Grove. I learned new skills worked independently and as a productive team member to meet the deadline and move the entire operation with no down time in production. Volunteering and proving my work ethic, dedication, loyalty and integrity to not only the maintenance supervisor but also the president and owner of the company is what opened the door to many opportunities with not only one of their companies but multiple. I continue to work on call for the Maintenance supervisor and enjoy all the learning. • Established excel spreadsheets for daily maintenance logs. Collaborate in coordinating maintenance schedule for shop to be more efficient and have less down time due to breakdowns. Troubleshoot equipment and research solutions for broken equipment.• Provide office support by ordering, purchasing, managing supply inventory, and assist supervisor in learning how to navigate computer systems and software such as: Excel, Outlook, Google Chrome, Word and more.• Manage logistics for efficient transportation of parts and deliver rushed merchandise on tight schedules to meet customer targets.• Communicate professionally with customers and vendors• Work as a team player, and a leader to accomplish many projects on time and within budget.• Aid in light administrative duties for President•. Perform administrative duties for Maintenance Supervisor in a Manufacturing and Fabrication facility

During my first 3 months I was able to retain many different customers that were leaving due to poor service or being unhappy with our new way of providing service. I would set meetings to actively listen to their concerns and then provide solutions. In some cases it was making sure to thoroughly interview for the position and make sure there was complete understanding of the job duties before suppling them with an employee. In a lot of cases it had to do with the new way we were conducting business. I would set a meeting and teach them how to use the app and showed them how much more timed they would have for more pressing business. I was even able to convince one of our longest customers to start using the app after numerous times of being told no, and threats to take his business else ware.•Served as a liaison and key resource to market manager, branch manager, staffing specialist team, business owners, project managers, and laborers to proactively generate ideas and solutions to meet client needs, generate new business, address inquiries, complete contract processing and foster problem resolution.•Reviewed applications, performed interviews, vetted candidates, recommended individuals for key positions, performed background checks, and verified I-9’s. Processed workman compensation claims and adhered to all compliance: State, Company and HR laws•Supervised and coached 60+ Oregon and Washington People Ready Associates and assisted in training staffing specialists. •Opened and closed branch, provided excellent customer service, created quotes, job orders, scheduled managers meetings, client appointments, vacations and travel arrangements in a very fast paced environment with strict timelines and many interruptions.•Cold called on average more than 300 potential customers per week to solicit business opportunities and offer services producing an average of 20 new leads a week.

My largest project was working on constructing a safety department to meet OSHA's requirements and implementing in all areas of the business. I worked closely on a daily basis with the owner to ensure that this was a top priority while still accomplishing my daily job duties.•Scheduled for shop production, service/warranty, shipping and receiving for 7 technicians, VP of sales and Office manager.•Established work priorities to meet contractual obligations for production, shipping and installation schedule for 10+ customers at a time.•Authored and enforced safety procedures, SDS books to get shop OSHA compliant, designed and implemented assembly guides for production builds, excel spreadsheets for tracking production times per department, estimates and invoices in Quick Books.•Executed prompt and professional service to all internal and external clients.•Managed day-to-day administrative items: mail, packages, expense reports, checks, courier services, maintain office supplies, employee benefit questions, applications, confidential documents, and performed other administrative duties as needed for Shop Foreman, VP of sales and President of Company•Assessed upcoming projects to forecast projected resource requirements, and replenished inventory to maintain par levels.

My time with Diversity was very productive as I did not only help with purchasing but also had a huge part in helping with the full remodel and opening of the establishment in Forest Grove. I assisted in many areas from cleaning to building walls. I worked closely with the owners and maintenance supervisor and built a strong trusting relationship. Doing this is what allowed me to continue working with them while still pursuing my degree and moving into a position where I was trusted with company credit cards to complete the purchase of supplies and food for café.

•Managed logistics for efficient delivery of flowers and provided excellent customer support•Prepped flowers for arrangements

•Data entry in Excel spreadsheets •Provided customer support by answering phones and greeting customers and vendors •QuickBooks: billing, daily deposits, bill payments, purchase orders and bills of lading•Provided office support by filing and archiving dead files, ordering, purchasing and managing inventory

I successfully would talk people into letting me have the keys to the vehicle so that we did not risk damaging it when they were in default of paying. The company received more money if we were able to get the keys from the customer. This was a very high intense position but very rewarding at the same time.

Call center customer service. I worked for three different accounts during my time with Convergy's. My first account was Aetna Pharmaceutical. I would help customers with insurance issues and override prescription denials when needed. The second account was Verizon/Nokia. We trouble shot cellphone issues and customer complaints. The third account was Bayer Diagnostics. I worked with customers over the phone who were having problems with testing their blood sugar. I would help them make sure the machine was working properly, walk them through the proper way to use the machine, contact family or a nurse if they were in immediate danger due to blood glucose levels. All these accounts had there own systems for documentation of each call. I also trained new customer service agents as they were hired. I would work side by side with a new agent to train on phone etiquite, computer software and skills needed to fulfill the job requirements.