Supported $3B Order to Cash Specialty Pharmaceutical business; Managed customer accounts and relationships internal and external; Team lead of training new team members on operations of business, as well as, managing and maintaining standard operating procedures.CAREER HIGHLIGHTS:•Promoted to Senior Logistics Representative •Our site closed and jobs moved overseas. Trained and mentored 8 team members from Shared Service Center in Costa Rica to ensure successful transition of the pharmaceutical business•Created and managed processes/documentation requirements utilizing Microsoft OneNote as a tool for the team to reference; increased the efficiency of processing orders accurately and training of new team members•Order to Bill Team Lead of a successful 24 hour Pharmaceutical Cold Chain Product Launch; Jivi is the third FDA-approved hemophilia A treatment in Bayer's Hematology portfolio•Executed a successful reduction of $300M customer disputes in 2016. The smallest open balance for Specialty Pharma since 2013

Human Resource AssistantSet up and conduct interviews with department manager; Coordinate all new hire onboarding processes; Maintain Personnel & Medical files for all employees•Improved the new hire onboarding process; mailed all forms in advance to complete before new hire orientation; reducing time spent with new hire on orientation day

Human Resource Assistant & Payroll ClerkAssisted in the hiring process to fill vacant positions; Planned and conducted new employee orientations; Organized and updated employee manual; Maintained job descriptions and employee files; Conducted employee annual reviews; Processed payroll for 60 employees using Millennium payroll service; Handled 9-line switchboard in rotation to allow lunch and break coverage for receptionist; Recommended procedures to reduce absenteeism, tardiness, and turnover.