Kristina L. Email & Phone Number

Generate customer contact for charged off and deficiency balance loans. Negotiate an initial settlement offer and/or payment plan on remaining balances. Provide excellent customer service to customers while maintaining positive working relationships and communication with all operations groups. •Apply time management skills to manage a monthly portfolio of over 200 charged off auto loans while exceeding 91% collection rate and all other KPI expectations.•Analyze, plan, design, document and make recommendations to leadership to improve business processes.•Part of technical review meetings and inspections with senior leaders to ensure the new web portal meets customer expectations while improving department revenues•Utilized critical thinking and analytical skills to help develop an innovative reporting system to provide visualization of payment discrepancies using SQL, which was piloted and implemented within the company daily.•Responsible for analyzing each discrepancy and emailing the reporting to the Charge Off team, allowing specialists to contact customers to recover payments and improve revenues, showcasing data collection expertise.

Contacted customers who are delinquent to collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Provided excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial hardships. Maintained positive working relationships with the Loan Servicing team while exceeding all production goals.• Led monthly Excel trainings for 10+ new incoming advisors.• Collaborated with team members and leadership to extract account information from the main database tocreate a functional Excel spreadsheet for every agent, used to track each account and payment received.• Used advanced skip tracing tools to locate customers who were facing repossession.

Great River, New York, United States

Responsible for entering and dispatching emergency, same day, and routine service calls. Assumed the role of a customer advocate with an upbeat sense of urgency and customer concern. Followed service department procedures, referring to internal policies and requirements, and escalated any customer related issues to the Team Service Managers, as necessary.• Handled approximately 50-100 incoming calls and emails, and provided customer support or assistance with product and service transactions daily.• Negotiated technician costs to keep each service call within the pre-approved budget.• Worked with team members to ensure that each service call was dispatched or escalated to Team Service Managers prior to end of shift.• Assisted commercial customers in handling routine and emergency maintenance service calls simultaneously.

West Babylon, New York, United States

Triaged patients and took vitals such as blood pressure, height, weight, and temperature to prepare patient for the physician. Performed venipuncture, injections, spirometry, and EKG’s as ordered. Reviewed all medications and wrote all necessary prescriptions needing to be refilled. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies while keeping an inventory of all supplies.•Updated and filed patient medical records, assisted with billing and coding, filling out insurance forms, and correcting rejected insurance claims. • Acted as a liaison between patients and insurance companies negotiating prior authorizations for medications, medical procedures, and referrals. •Increased efficiency and volume of patients seen by physicians each hour by 40% by implementing a systematic triaging technique. • Worked independently and as a team member to provide medical care and demonstrated empathy and compassion to each patient.

Westbury, New York, United States

Greeted customers upon arrival at the restaurant. Provided excellent customer service during their dining experience. Handled cash and credit card transactions and balanced cash and credit receipts at the end of each shift.Worked as part of a team to prepare room for dining by setting table with condiments, napkins, service plates, and utensils.

West Babylon, New York, United States

Monitored stock levels, priced products, moved stock, and set up visually appealing product displays.Increased sales by creating appealing merchandise displays.Delegated tasks to employees to ensure customer satisfaction.

Bachelor Of Arts - Ba, Finance, General, 3.5

Associate'S Degree, Business Administration And Management, General, 3.65