I get to directly impact my customers and partners and provide strategic insights to Cisco cross-functional stakeholders. I ensure my customers are able to successfully adopt and realize value from their Cisco subscription solutions including developing and executing strategies that accelerate the time from purchase to meeting their business outcomes. I ensure consistent global standards are executed and optimized for my customer. I also work with my sales team by sharing any opportunities. As a customer advocate, I focus on continuous improvement, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team. I work collaboratively with my team and all of my stakeholders, and I am responsible for executive communications between the customer and Cisco.

I guided the initial certification of AS9100 standards.I worked collaboratively with management, project leads, and teams to provide quality support in the design, fabrication, assembly, integration, and test of systems, parts, and components. This included applying appropriate standards throughout company operations and making sure everything is compliant with AS9100.I communicated with all levels of management, developed quality plans by conducting analyses; identifed critical control points and preventive measures; established critical limits; monitored procedures, corrective actions, and verification procedures; and monitoring inventory quality. Continuous Process Improvement is critical to any companies growth and health, so I was responsible for implementing, reviewing, and managing quality documentation and reports including the collection, analyzing, and summarizing of information and trends in corrective actions, failed processes, recalls, return merchandise, and re-validations.

An exciting training about product and industry where I learned about technology networking, collaboration, data center fundamentals, security, IoT, and cloud computing.In addition to technology, I learned how to translate my military training and experience into Sales Techniques. The course included prospecting, qualifying, and investigating; closing and objection handling; communication skills; negotiation skills; executive conversations; extensive role-play scenarios; an overview of business acumen; and 30-60-90 day planning.

Project lead for a 12-person team in research and development of DMA’s first joint-service, enterprise-wide technology maintenance and material management program.Created and developed 6 policies governing $180 million in maintenance assets for 255 personnel across 33 locations worldwide.Led the program design and integration of a new cloud-based resource library; streamlining 4 core workflows and ensuring program compliance across 34 DMA locations worldwide.

Managed 4-person team verifying course content for the Department of Defense’s 108-day public affairs and visual information specialist training course. Ensured lessons met at least 1 of 38 terminal objectives: contained accurate and understandable content relevant to today’s information environment; all while accomplishing stakeholder requirements. The finalized course was recommended by ACE for 9 lower level credits and 9 upper level credits.

Project manager for 13-man team creating the first DINFOS Facebook Live, seven-person discussion panel for more than 100 Ft. Meade area attendees and receiving more than 10.5k views.Organized international visits educating more than 50 potential international clients on the mission and training of U.S. military public affairs and visual information professionals, increasing outreach and overseas partnerships.Coordinated visits and partnerships with more than 200 PA/VI industry leaders, local high schools, and college-level educators and students including internship visits, increasing community and industry understanding of veteran training.Increased employee internal communication involvement by designing and implementing 1st ever monthly internal newsletter using Adobe Spark.As manager and mentor for 20-person web media team, increased social media reach 110% streamlined product release submission standards and increased submission release by more than 75 videos, more than 800 photos, 12 stories, and responding to more than 500 web requests.

Responsible for managing administrative programs for 330 multi-service and civilian personnel through five directorates including processing more than 150 evaluations, awards, and correspondence; and serving as the link between organizational leadership, staff and faculty, higher headquarters, guests, and the Office of the Assistant to the Secretary of Defense-Public Affairs.

As a public affairs and visual information specialist training course instructor, responsible for 976 training hours and 70 hours of one-on-one journalist writing remediation, resulted in an 86% pass rate, an 11% increase from 2016 and 24% from 2015. Taught students basic writing skills for news releases; feature stories, accident/incident media queries; on-camera interviewing techniques; print journalist interviewing techniques; and how to look up and apply techniques from the Associated Press Stylebook and Navy Style Guide.Enforced classroom rules while engaging in a fun and safe learning environment.Mentored students in professional development and personal growth.

As Lead Instructor, my 7-person team was responsible for 12 class iterations ensuring students met critical training requirements and resulting in a 100% pass rate. Instructed more than 520 hours of radio broadcast skills, independently authored and executed more than 45 training hours, resulting in a 100% graduation rate. Course curriculum included basic writing skills for broadcast release of 59-sec radio feature stories, one-minute radio news casts, and 30-sec radio commercials; planning and performing 1-hour music shows and radio bit pieces; applying techniques from the Broadcast Style Guide; and the ethical use of resources including the electronic music library. I was also responsible for enforcing classroom rules while engaging in a fun and safe learning environment and mentoring students on professional and personal development. I also revised and implemented specialized training as requested by our stakeholders (US Navy) to overhaul 16 master lesson plans and 5 training aides, ensured 120 hours of instruction met stakeholder requirements, and resulted in a 100% graduation rate.Developed IT resource documents establishing baseline equipment lifecycle for $8.7 million in IT and engineering assets and updating existing data in a critical asset management system, resulted in completing balanced scorecard initiative deliverables.

High travel position supporting 27 presidential trips throughout the continental United States and 3 overseas presidential visits to Mexico, Russia, and Sweden and providing flawless documentation of events for induction in the National Archives. Hand-selected lead a 2-person team creating a White House Military Office video documentary. I conducted 18 interviews with senior White House officials, processed more than 38,900 still images, reviewed over 20 hours of video footage, and shot more than 4.5 hours of video footage, leading to the incredibly successful documentation of the project. I established new organizational standards of production with the 37-minute documentary.I trained, supervised, and mentored four White House Television personnel in the over-the-lens teleprompter system, which increased overall capabilities by 400% and enabled service members to continue to support the Executive Office of the President during a budget sequester. I was the supervisor for a team of five joint service personnel for the 2013 4th of July celebration on the South Lawn of the White House, resulting in impeccable execution of the event, which was live-streamed on Whitehouse.gov and seen by over 100,000 people.I served as the Sexual Assault Prevention and Response lead, conducting 14 newcomers and civilian indoctrination courses and increasing sexual assault awareness throughout the command and ensuring the agency was in compliance with all DoD regulations.

Led 30 Sailors in the production of 2,284 photos, 219 news articles, 110 All Hands Updates, 2 million+ imprints, & supporting 3,000+ distinguished visitor tours. My Sailors received 3 promotions, 6 medals, 3 letters of commendation, 12 Navy-level qualifications & 200+ training & advancement opportunities.As assistant section leader for all organizational departments, responsible for 400+ Sailors working 58 safety & security positions with zero incursions and a 98% safety record.

I developed a resource library of promotion requirements for team of 3 personnel and organized and led promotion courses resulting in the promotion of myself and one peer. Innovative changes to production standard operating procedures cut intern training time by 50% and increased productivity 25%.Developed and implemented the first standard operating procedures for on-air emergency response reducing operational discrepancies 20% and improving casualty response from 1:21s to :04s increasing signal stability and operations. Revised inventory log, raising and sustaining accountability of products 28% and ensuring an “on air” presence maintained 99% or better.Wrote, produced, edited and coordinated more than 250 stories for various Pentagon Channel products, including Pentagon briefings by the Secretary of Defense, Pentagon Spokesmen and commanders from Iraq and Afghanistan and more than 150 daily Combat Camera segments. Developed a standard operating procedure for Combat Camera segments, which provided guidance to all DoD photographers for Combat Camera segment submission. Production expertise resulted in the nomination of the segment Focus on the Force for an Emmy, and her team work directly contributed to three separate Emmy awards during this time. As Operations “air boss,” supervised and worked with a rotating team of 12 personnel ensuring quality control of all on-air operations, which included live events. Selected for independent duty at the Pentagon Channel’s Pentagon Bureau and successfully managed more than 20 high-profile interviews for the Secretary of Defense and senior DoD officials. Leadership and dedication to duty directly reflected on the success of the Pentagon Channel in keeping 2.6 million active-duty, guard and reserve members and more than 650,000 DoD employees informed in more than 178 countries.

Graduate of the Basic Public Affairs Specialist-Writer course and the Basic Public Affairs Specialist-Broadcaster course (with honors).

Served as the auxiliaries assistant ship superintendent for USS Blue Ridge (LCC 19) during dry-docking selected restricted availability 43/44 from April to October 2004. Displaying an unfailing positive attitude, resourcefulness and technical expertise, her efforts were directly responsible for increased material condition of readiness enjoyed by the ship’s crew at the completion this 135,000 man-day availability. Her personal commitment to the success of this availability ensured the timely and quality completion of a highly visible C4I and maintenance project including the installation of four new 250-ton air conditioning units, major upgrades to six water heater systems, expansion of the forward collection, holding and transfer tanks, major repairs to the rudder stock and bearing, and over 55 other repair items worth an estimated $4.8 million and 196k man-hours. Also responsible for upgrading, implementing and tracking 25 training courses and the work center supervisor of four personnel and the execution of hundreds of maintenance requirements throughout the unit.

Travel pay disbursement data-entry clerk and lead customer service representative for U.S. Navy customer service base from Georgia to North Carolina. Duties included processing approximately 5,000 travel vouchers monthly, 200 personnel gains including personnel record updates, 245 service program transactions with a 98% accuracy rate.