Mentor Collective is the leading provider of impact-driven mentoring programs. MC partners with universities to provide all students with a relevant, trained peer, professional, or alumni mentor.Mentor Collective partner institutions have seen an average reduction in melt rates of -13.79% and an average effect on retention of +3.84%, with a total of over 75,000 mentorships created since inception in 2015.

Operating as both the direct Volunteer Manager and Volunteer Program Manager for mid-size non-profit agency in West Michigan. Achievements include planning and organizing annual Volunteer Appreciation Events and increasing volunteer program participants by 25%. • Recruit, onboard and train volunteers in various positions throughout the entirety of the organization.• Set up volunteers to carry out our mission to provide nutritional services that enable older adults to remain healthy and independent in their own homes. Including, directly managing volunteers, and/or providing guidance, support, resources, and tools to staff who supervise volunteers.• Provide meaningful work for volunteers and engage the community to support the volunteer program of the organization.• Collaborate with each department throughout the organization to adjust existing volunteer opportunities to better suit the volunteer and our program, as well as consistently create new and engaging opportunities.

As the first touchpoint with customers, it was crucial to provide excellent customer service and multi-task and problem solve in a small team-oriented environment.• Provide prompt, accurate and friendly customer service. • Service includes responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submissions and billing clarification.• Maintain a strong work ethic with a total commitment to the most quality solution for each and all customers.

• Supervise and train employees to ensure shifts operate smoothy and customers remain happy and properly served.• Practice quality customer service and confidence in product sold.• Perform managerial tasks of calculating projected sales, completing inventory tasks, and placing orders for products each week• Multi-tasked in a fast paced, team-oriented environment.

• Worked independently to create content about local food and events to update website and social media platforms multiple times weekly.• Social media content displayed news of events, favorites in the community, etc.• Interviewed restaurant owners, managers and chef’s for reviews and content.• Attended and covered local events and restaurant openings for content.