Kristina Villa Email & Phone Number

- Handles a variety of telephone and face-to-face enquiries from students, parents, staff and the general public to maintain a positive rapport on behalf of the school- Provides assistance to school office in variety of tasks including filing and maintaining student records, registering new students, taking inventory of supplies/orders, processing student requests, entering data and reconciling cash collected- Manages different schools’ daily student attendance to maintain updated record in each school’s student information system

Surrey, Bc

- Answered telephone enquiries on the filing and processing of individual tax returns which helped ensure timely and accessible information and service to individual clients - Provided explanations and/or clarifications to clients over the telephone in response to enquiries concerning the adjustment and reassessment of tax returns- Verified account information with individual taxpayers or with taxpayer’s representative to assist in the accurate filing of individual tax returns- Completed necessary forms to expedite account follow-up on reassessment of tax returns

Burnaby, Bc

- Collected cash donations, single gift donation and gift catalogue forms to increase funds for the different World Vision programs- Engaged and interacted with people face-to-face to increase awareness and participation in child sponsorship across the globe- Acquired donors to sponsor children to provide the assistance and support most children need

Burnaby, Bc

- Reached out to SFU alumni for donations which ensured the maximum funds were raised for SFU students and programs (i.e. scholarships, bursaries, athletics, library)- Documented records of donations, updated donor’s contact detail and contact history in order to maintain updated records in the alumni database system

Vancouver, Bc

- Handled and recorded incoming cash and cheques brought in by field technicians to recover outstanding amounts on non-pay customer accounts- Provided administrative support functions to supervisors, 6 field technicians and 15 internal collection representatives in resolving wide variety of escalated customer issues- Conducted suspension, disconnection and reconnection of customer accounts to increase collection on high balances and non-pay accounts - Prepared and dispatched work to six field technicians as last attempt to collect on high balances and non-pay accounts before full disconnection of service- Administered side projects for field technicians to increase collection activity in some areas and improve the promotion product and services to new and existing customers

Vancouver, Bc

- Reviewed and adjusted accounts prior to being pursued by 3rd party Collection Agencies to help streamline collection process and provide accurate customer account balances- Liaised with 3rd party Collection Agencies in regards to payment and collection related inquiries/concerns to assist in the collection process - Processed bankruptcy, credit counseling and consumer proposal documents to regulate account losses and control bad debt accounts- Provided billing explanations and support to customers and other Customer Care groups to address both client and business needs - Handled account transfers, service downgrade/upgrade, fee reversals, billing and credit adjustments to resolve payment, collections, and account issues

- Handled inbound telephone calls and conducted payment collection activity on accounts in varying stage of arrears to maximize collection of overdue payments- Conducted outbound telephone calls to non-pay customers in attempt to collect outstanding balances and retrieve rental equipment in order to minimize collection costs and losses to the company- Monitored customer accounts for non-payments, delayed payments and other irregularities to reduce the occurrence of high account balances and risks of losses- Coordinated payment arrangements and processed credit card payments with customers to ensure timely recovery of all outstanding amounts owed- Handled fraud and billing disputes to provide resolution that meets customer satisfaction while confirming to company’s policies. - Achieved and surpassed monthly collection goals to meet the department`s collection objectives and to help customer attain current balances

Bachelor In Business Administration, Accounting And Management Information System

Computer Systems Technology Diploma, Multimedia Software Development

Pace Level Student, Accounting And Finance