Kristine Couch work email
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Kristine Couch personal email
I have worked in the financial industry for over 15 years, primarily in mortgage servicing and compliance. Throughout my career, I've always been most interested in the writing-related aspects of the job, such as developing policies and procedures. I enjoy the challenge of compiling and presenting complicated information in a concise, accurate, and accessible way. As a leader, I appreciate opportunities to build processes, train and mentor, and collaborate with others to manage interesting projects.
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Technical WriterCmg Financial Feb 2022 - Nov 2022Policy and procedure development, editing, content management, form creation, style guide development, formatting support and guidance, preparing company memos -
Compliance Content Administration ManagerAmerifirst Home Mortgage Oct 2020 - Feb 2022Kalamazoo, Michigan, United StatesLeading team projects and initiatives, department development, training and mentoring new supervisors, implementing compliance content in a new intranet system, overseeing style guide development and maintenance -
Policy And Procedure Development SupervisorAmerifirst Home Mortgage Aug 2017 - Oct 2020Kalamazoo, Michigan, United StatesDeveloping and implementing a new policy and procedure administration process, technical writing and editing, team supervision and employee development
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Compliance And Policy Development Team CoordinatorAmerifirst Home Mortgage Nov 2016 - Aug 2017Kalamazoo, Michigan, United StatesPolicy and procedure development, coordinating servicing compliance team functions
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Servicing Compliance SpecialistAmerifirst Home Mortgage Jul 2014 - Nov 2016Kalamazoo, Michigan, United StatesResearching and developing new policies and procedures, servicing compliance support, letter template administration
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Licensing And Regulatory SpecialistAmerifirst Home Mortgage Aug 2012 - Jul 2014Kalamazoo, Michigan, United StatesPerforming adverse action and advertising compliance reviews, completing compliance reports, licensing and audit support
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Card Services RepresentativePnc Oct 2009 - Aug 2012Kalamazoo, Michigan, United StatesAnswering customer calls in a call center environment, explaining credit card information, identifying and reporting potential fraud cases, processing lost and stolen cards, performing account maintenance, promoting additional products, supporting debit card and deposit account customer service functions -
Customer AdvocateIndymac Bank Jul 2007 - Oct 2009Kalamazoo, Michigan, United StatesResearching and responding to formal mortgage-related complaints, identifying procedural and customer service issues, developing form letters, compiling standard verbiage for formal written communications -
Customer Service RepresentativeIndymac Bank Aug 2006 - Jul 2007Kalamazoo, Michigan, United StatesAnswering customer calls in a call center environment, explaining mortgage terms and documents, performing account maintenance, promoting additional products
Kristine Couch Education Details
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Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Kristine Couch
What is Kristine Couch's role at the current company?
Kristine Couch's current role is Technical Writer.
What is Kristine Couch's email address?
Kristine Couch's email address is kc****@****gfi.com
What schools did Kristine Couch attend?
Kristine Couch attended Glen Oaks Community College, Kalamazoo Valley Community College.
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Kristine Couch
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