- Effectively negotiate with law firms to resolve priority accounts, including wage garnishments, bank levies and property liens. - Work with escalated clients to set proper expectations and assure retention.- Implement de-escalation techniques and methods to assure best outcome for each client. - Follow proper protocol to insure legitimate documentation and payment processing. - Creatively discuss and resolve complex issues, including legal process.

- Leadership: Proven ability to lead and manage a department, including setting strategic direction, motivating staff, and achieving goals.- Litigation Strategy: Strong understanding of pre-litigation and litigation strategy, including case assessment, development of legal theories, and preparation for litigation.- Negotiation: Experience in negotiation and settlement of complex legal matters, including effectively advocating for clients' interests.- Legal Research and Analysis: Proficient in conducting in-depth legal research, analyzing case law, and applying legal principles to develop effective legal strategies.- Team Management: Skilled in hiring, training, and mentoring legal professionals, fostering a collaborative team environment, and maximizing individual and team performance.- Communication: Excellent written and verbal communication skills, pivotal in interacting with clients, colleagues, and external partners.- Risk Management: Well-versed in risk assessment and management, able to identify potential legal risks and develop strategies to mitigate them.- Compliance: Expertise in ensuring compliance with relevant laws, regulations, and ethical standards in the field of pre-litigation and litigation.- Relationship Building: Proven ability to build and maintain strong relationships with clients, stakeholders, and external partners.

- Coaching and mentoring team members- Escalation management- Contributing to strategic decision-making- Driving customer retention- Resolving conflicts within the team- Strong leadership and team management abilities- Strategic thinking and problem-solving skills- Experience in client and customer retention programs- Proficiency in new hire orientations and training & development- Effective performance review and management skills

- Demonstrate leadership by being a top performer and setting an example for the team.- Negotiate with law firms to resolve priority accounts, including wage garnishments, bank levies, and property liens.- Work with escalated clients to manage expectations and ensure client retention.- Implement de-escalation techniques and methods to achieve the best outcomes for each client.- Lead call center operations, including inbound and outbound calls, and ensure productivity performances, including follow-ups.- Coaching & Mentoring- Escalation and Conflict Management- Team Leadership and Management- Strategic Thinking and Strategy development- Customer and Client Retention Programs expertise

- Lead and reorganize the team to meet and exceed overall expectations- Provide coaching, guidance, and regular performance reviews- Analyze and submit statistics and reports to upper management- Motivate and inspire the team to achieve business needs and goals- Set metrics and objectives for individuals and teams, and develop action plans for negotiation of priority accounts- Coaching & Mentoring- Escalation- Strategy- Customer Retention- Conflict Management

- Direct 30 employees in the negotiation, litigation, and payment department. - Attend litigation with our client in courtroom settings. Open/closing, cross-exam, and providing evidence and supporting appeals panel. - Negotiate with law firms to resolve litigation. This could include wage garnishments, bank levies, and property liens. - Preparation of cases which include pretrial litigation, civil litigation, and trial preparations. - Compile statistics to provide consistent feedback and coaching throughout the year including performance reviews.- Manage a portfolio of high-value clients along with retaining clients portfolio seeing them through till graduation

- Conduct complex mediation work through the litigation process.- Prepare for litigation, including pretrial litigation, civil litigation, and trial preparations.- Execute discoveries, openings, closings, and trial preparations.- Provide clients with insight into court strategies and outcomes.- Utilize litigation strategies with observable case preparations, including appeal processes.