Kristīne Dērica Email and Phone Number
"Leading with humanity, delivering excellence"As a goal-driven executive leader with 30 years of experience in the fuel, IT&T, and finance industries in the Baltics and Scandinavia, I believe in the power of a human touch to achieve stability and performance excellence. I prioritize humanity in my interactions with clients and employees, resulting in strong and cooperative solutions for business development. My proficiency in diplomacy and collaboration, along with my passion for exceptional customer service and fostering a positive culture, make me a valuable asset to any organization. From folk dancing to employee care, I am committed to promoting a culture of excellence in all aspects of my professional and social life.I have a high sense of responsibility, a good sense of humour, and the ability to express my opinion clearly. As a leader, I understand the value of each employee and the high-performing teams they contribute to. Therefore, I am dedicated to fostering their development and efficiency, while remaining loyal to the organizations I represent. My areas of interest:# Customer Service # Change Management # Corporate Culture # Corporate Governance# Stakeholder Management# Care for Employees # Strategic Planning and Execution # Empathy# People Development and Success
Win Partners
View- Website:
- winpartners.lv
- Employees:
- 11
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Managing DirectorWin Partners Sep 2024 - PresentRiga, LatviaResponsible for ensuring the overall success and sustainability of the organization, balancing strategic vision with practical execution
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Head Of Retail Sales In LatviaLuminor Group Sep 2020 - Dec 2023LatviaBuilding a human bank for the Baltic people. Focus on stability, excellent customer service, sales performance and people development through a human approach.Established a high-performing team working across different channels. Focus on customer service excellence, sales results increase, transforming the way of working of different teams to improve the overall customer experience. People development by clearly showing their career path. -
Head Of Remote Sales In Retail BalticLuminorgroup Mar 2019 - Sep 2020Established Remote Baltic team with aligned way of working and common culture. Listened to and supported employees on their development, paid attention to country differences to improve the customer satisfaction and sales performance.
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Head Of Remote Sales ChannelsLuminor Group Oct 2017 - Mar 2019Established a new department with aligned team members with different backgrounds, knowledge and culture. Implemented an aligned way of working and changed the structure and processes. Expand remote servicing for customers and remote working for employees.
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Director Of Contact CenterLattelecom Jan 2014 - Sep 2017RigaTransformed the way of working in the Contact Center. Developed a high-performing team who turned around the customer servicing and sales model of the Contact Center. Grand Prix recognition gained for the Best Customer Service in EMEA region and Silver place for the Contact Center performance. Saved significant amount of costs by reviewing and improving processes of the Contact Center with the help of the Lean approach. -
Head Of Business Customers Relations DepartmentLattelecom Sep 2010 - Dec 2013Being responsible for SME customer servicing and sales, improved customer service and sales results by transforming the way of working and servicing model in the SME segment.
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Head Of Residential Customer Relations DepartmentLattelecom Oct 2004 - Aug 2010Lead implementation of remote self-service for customers. Transformed the perception of customer service in the Telco industry as such.
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Wholesales, Retail, Card Sales ManagerNeste Latvija 1994 - 2004Profound experience in wholesaling oil products by delivering bulk products in vessels by railway and trucks;Deep understanding of the price-building model for oil product purchase and sales;Valuable stakeholder management skills (due experience in cooperation with other oil companies in the Baltics, Russia, Belarus, Ukraine, Poland, and Nordic countries and overseeing fuel card sales and participation in state and private companies' tenders);Management skills: a member of the extended management team; Sufficient knowledge of the retail fuel business;Essential know-how of customer service (due practised full responsibility for customer service and fuel station sales in Latvia);
Kristīne Dērica Education Details
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Baltic Institute Of Corporate GovernanceBoard Member Education -
International Economic Relationships -
English
Frequently Asked Questions about Kristīne Dērica
What company does Kristīne Dērica work for?
Kristīne Dērica works for Win Partners
What is Kristīne Dērica's role at the current company?
Kristīne Dērica's current role is Goal-orientated executive leader | 30 yr @ fuel, IT&T, finance (Baltics, Scandinavia) | Practising humanity in reaching excellent business results, delivering promised | Customer Service | Cooperation | Change Management.
What schools did Kristīne Dērica attend?
Kristīne Dērica attended Baltic Institute Of Corporate Governance, Riga Business School, University Of Latvia, University Of Latvia.
Who are Kristīne Dērica's colleagues?
Kristīne Dērica's colleagues are Tatjana Saldivare-Ramiresa, Aldis Zauls, Evija Miķelsone, Madara Kalnina, Elita Račiņa, Dace Nikmane, Anastasija Kvitova.
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