Collected and kept careful records of rental payments. Conducted apartment tours for potential tenants and answered any questions. Monitored and documented all income, including delinquencies. Updated tenant and unit information to keep current in housing database. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Completed documents for outside agencies such as landlord references. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Maintained tenant relations with regular tenant visits and phone calls

Collected and kept careful records of rental payments.Conducted apartment tours for potential tenants and answered any questions.Monitored and documented all income, including delinquencies.Updated tenant and unit information to keep current in housing database.Monitored common areas for cleanliness and safety.Reviewed all leases to guarantee that tenants received the proper level of service.Completed documents for outside agencies such as landlord references.Reviewed completed applications and assessed household information against filehistory and program regulations.Conducted annual re-examination appointments and housekeeping inspections.Maintained tenant relations with regular tenant visits and phone calls.

Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements.Formulated and enforced Service Center policies, procedures and quality assurancemeasures.Properly directed inbound calls in phone queues to improve call flow.Trained staff on how to improve customer interactions.Earned “Top Seller” for four consecutive quarters and yearly awards in 2010.

Prevented store losses using awareness, attention to detail and integrity.Earned “Top Seller” for two consecutive quarters in 2006Developed highly empathetic client relationships and earned reputation forKristine LightExecutive SummaryCore QualificationsProfessional Experienceexceeding sales goals.Regularly sought opportunities to up sell and add on additional merchandise.Kept abreast of rapidly evolving technology..

Conducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Monitored common areas for cleanliness and safety.Conducted annual re-examination appointments and housekeeping inspections.Created staff schedules in response to community needs.