Kristine Mitchell, Pmp Email & Phone Number

As the Manager, Professional Services Operations I am responsible for guiding Professional Service teams across all Perforce brands - ensuring the development, deployment, and enforcement of best practices, procedures, and tools, guaranteeing consistency, quality, and efficiency within the department. • Formulate and communicate operational objectives that align with the business goals of the Professional Services department.• Directly manage the PS Operations team, setting clear… Show more As the Manager, Professional Services Operations I am responsible for guiding Professional Service teams across all Perforce brands - ensuring the development, deployment, and enforcement of best practices, procedures, and tools, guaranteeing consistency, quality, and efficiency within the department. • Formulate and communicate operational objectives that align with the business goals of the Professional Services department.• Directly manage the PS Operations team, setting clear expectations, providing guidance, and ensuring alignment with departmental and organizational goals. • Lead the initiative to identify and implement opportunities for process enhancement across the department.• Develop a framework to guide the successful delivery of engagements, providing structure for project expectations, communications, scope, timeline, and deliverables, which other teams should leverage.• Oversee the coordination of bringing new Professional Services offerings to market• Ensure data, reports, and other internal intelligence tools are provided to stakeholders. Build and evaluate forecasting results and trends.• Lead the initiative to ensure the integrity and accuracy of data captured in vital tools like Mavenlink and Salesforce.• Spearhead training & onboarding initiatives, ensuring that all Professional Services resources are well-informed and equipped.• Champion the adoption and effective use of tools like Mavenlink, including items such as: time tracking, capacity planning, staffing, margins, project management, and revenue recognition reporting. • Oversee acquisition due diligence and lead Professional Services-related onboarding of newly acquired businesses.• Collaborate with Professional Services leaders and Finance to drive the design, implementation, and management of forecasting, planning, and budgeting processes that are integrated with other planning processes employed within Perforce. Show less

As a Manager for our professional services team, I am responsible for managing technical projects for new and existing customers in addition to managing a team of technical consultants. • Establish client relationships and lead the coordination of high-visibility and complex Professional Services projects, including but not limited to discovery, resource coordination, and the preparation of Statements of Work (SOWs). • Serve as the primary point of contact for Professional Services… Show more As a Manager for our professional services team, I am responsible for managing technical projects for new and existing customers in addition to managing a team of technical consultants. • Establish client relationships and lead the coordination of high-visibility and complex Professional Services projects, including but not limited to discovery, resource coordination, and the preparation of Statements of Work (SOWs). • Serve as the primary point of contact for Professional Services engagements from initial development through implementation• Gather requirements and create detailed project plans that are well defined and clearly documented for all project stakeholders • Exercise independent judgment and be accountable for client project delivery and overall client satisfaction, including the management of any project dependencies or risks• Work proactively to eliminate or overcome blockers that may obstruct the successful completion of your projects. Serve as a subject matter expert with knowledge of key services, operational policies, processes and methodologies available to Perforce customers • Work creatively in a collaborative environment with various verticals at Perforce, including Technical Support, Product Development, and Sales• Lead internal initiatives within the Professional Services group to drive the adoption of new practices, approaches, etc. Take initiative in identifying new opportunities for growth, evolution, and expansion while working with Perforce customers • Lead team(s) of remote professional services delivery consultants and project managers across various time zones to deliver great customer experiences• Drive services revenue to meet and exceed business targets • Report on KPIs for the PSO as needed on metrics such as monthly and quarterly forecasting future professional services bookings, project revenue, project/revenue backlog, and consultant utilization • Drive and socialize strategy around professional services strategy Show less

I served at the intersection of our business and technology, working with both developers and end-users to implement new products, and utilize data and user feedback to recommend improvements to existing features. I conducted in-depth market research, developed competitive analyses, and created user personas and scenarios that informed decisions on scope and priority for all technology products in DRC’s portfolio.-Analyzed existing technology products that support DRC’s Custom Contract,… Show more I served at the intersection of our business and technology, working with both developers and end-users to implement new products, and utilize data and user feedback to recommend improvements to existing features. I conducted in-depth market research, developed competitive analyses, and created user personas and scenarios that informed decisions on scope and priority for all technology products in DRC’s portfolio.-Analyzed existing technology products that support DRC’s Custom Contract, Shelf Education, and Survey Solutions businesses and identified opportunities to differentiate, improve user experience, and increase adoption rates.-Proactively analyzed and evaluated customer needs and market trends to ensure DRC technology products and solutions were able to be applied to multiple opportunities and contracts.-Provided support and acted as a liaison between IT and Program/Product teams in the Custom Contract, Shelf Education, and Surveys business units related to product implementation, rollout plans, and communication with internal and external stakeholders.-Worked in conjunction with DRC Scrum Teams to align development roadmaps and priorities across all DRC systems and technology services.-Identified, tracked, and helped resolve cross-portfolio dependencies and conflicts.-Collaborated with IT senior management in support of emerging work intake, request vetting, and prioritization processes across DRC’s technology portfolio.-Provided consistent and effective project status to IT leadership and DRC business stakeholders utilizing standard dashboards, project reviews, scorecards, and other reporting. Show less

Partnered with the domain owner in the design, development and implementation of digital solutions. Managed Agile development team and was responsible for driving the successful delivery of new products and new product versions. Responsible for helping the team to define, manage, and implement innovative digital products that are responsive to both market demands and the needs of our existing customers.-Maintained the product backlog - mapped epics and user stories to product themes and… Show more Partnered with the domain owner in the design, development and implementation of digital solutions. Managed Agile development team and was responsible for driving the successful delivery of new products and new product versions. Responsible for helping the team to define, manage, and implement innovative digital products that are responsive to both market demands and the needs of our existing customers.-Maintained the product backlog - mapped epics and user stories to product themes and business priority-Maintained product roadmap reflecting priority shifts and additions-Liaised with key stakeholders across the business -Partnered with Architecture and Engineering to ensure effective utilization of people. -Partnered with the business units around knowledge transfer and training on new product features.-Provided work direction to project team members-Facilitated project team discussions; asked appropriate questions; identified gaps & assumptions; managed risk; negotiated disagreements; found creative solutions.-Flexed as Scrum Master when needed; escalated/removed impediments Show less

Scrum Development team member for a new tool: interactive reporting -Created user stories; collaborated with internal partners to define requirements-Facilitated backlog refinement sessions; story point estimation; troubleshooting with Scrum Team of 9 remotely located people -Led demos with clients

Maple Grove, Mn

Collaborated with project team to gather business requirements to reengineer business processes and provide data to meet customer expectations. -Facilitated team meetings and requirements elicitation sessions-Liaised between DRC and 2 State Department of Education clients-Designed and documented Report and Data File specifications-Queried SQL data when researching issues or questions from clients and internal departments-Utilized JIRA to track bugs and future… Show more Collaborated with project team to gather business requirements to reengineer business processes and provide data to meet customer expectations. -Facilitated team meetings and requirements elicitation sessions-Liaised between DRC and 2 State Department of Education clients-Designed and documented Report and Data File specifications-Queried SQL data when researching issues or questions from clients and internal departments-Utilized JIRA to track bugs and future enhancements-Pioneered migrating requirements documents from SharePoint to Google Drive, developing best practices and alternatives-Investigated and documented issues, impact, and resolution Show less

Minneapolis, Mn

-Managed the development and implementation of a Maintenance of Certification dashboard, NeuroTracker. -Facilitated/led JAD sessions.-Documented business rules for all AAN products, services, and activities that fed into NeuroTracker; awarded "Best Business Rules Document" AAN Academy Award-Coordinated and documented requirements for a monthly data feed with a 3rd party vendor.-Observed and documented findings of usability studies with end users.-Led focus groups with end… Show more -Managed the development and implementation of a Maintenance of Certification dashboard, NeuroTracker. -Facilitated/led JAD sessions.-Documented business rules for all AAN products, services, and activities that fed into NeuroTracker; awarded "Best Business Rules Document" AAN Academy Award-Coordinated and documented requirements for a monthly data feed with a 3rd party vendor.-Observed and documented findings of usability studies with end users.-Led focus groups with end users.-Served as Product Owner and Subject Matter Expert for NeuroTracker and Maintenance of Certification.-Managed the development and implementation of an online resource hub for neurology professionals in all levels of academic medicine.-Served as the internal ACCME regulatory trafficker. -Sharepoint Lead for Department.-Staff liaison to the following physician groups: Program Accreditation Subcommittee, NeuroTracker Work Group, and Academic Work Group Show less

Minneapolis, Mn

-Responsible for tracking all corporate fundraising and ensuring consistent, comprehensive documentation to meet legal and financial requirements as well as internal communication on progress-Team lead on CRM software: Raiser's Edge-Member of Sales Team; applied for and awarded $1M-2M worth of grants each year.-Train staff to submit grants according to grant guidelines developed with a cross-functional team-Develop and collect editorial content to implement monthly CRT… Show more -Responsible for tracking all corporate fundraising and ensuring consistent, comprehensive documentation to meet legal and financial requirements as well as internal communication on progress-Team lead on CRM software: Raiser's Edge-Member of Sales Team; applied for and awarded $1M-2M worth of grants each year.-Train staff to submit grants according to grant guidelines developed with a cross-functional team-Develop and collect editorial content to implement monthly CRT communication plan-Provide and monitor accuracy of all lists of supporters for recognition on the website, in ads, and on signs.-Monitor all industry supporter's use of membership benefits and provide mid-year report with usage data.-Account manager for select group of medical device & pharmaceutical corporate partners.-Identify and investigate potential areas of process improvement for Corporate Relations: Streamlined grant process, expedited financial data entry of sales resulting in more accurate reporting, and determined document storage needs with switch from shared drives to SharePoint.-SharePoint Site Owner: site/workspace/document library/list creation and maintenance.-Department requisition initiator Show less

-Developed and maintained relationships with CRT members (select group of corporate donors)-Tracked fundraising efforts for a cross-functional team with a $4M+ fundraising goal-Facilitated contract negotiation between internal and external departments-Managed and updated Corporate Foundation web pages.-Compliance review of advertising samples-Coordinated Art & Auction for Research: donation solicitation/correspondence, promotion, shipping art, and donor… Show more -Developed and maintained relationships with CRT members (select group of corporate donors)-Tracked fundraising efforts for a cross-functional team with a $4M+ fundraising goal-Facilitated contract negotiation between internal and external departments-Managed and updated Corporate Foundation web pages.-Compliance review of advertising samples-Coordinated Art & Auction for Research: donation solicitation/correspondence, promotion, shipping art, and donor acknowledgement-Created and implemented processes with conversion from iMIS membership database to Raiser's Edge fundraising software to ensure data integrity for constituent management and sales tracking Show less

-Submitted grants for corporate sponsorship and Foundation activities-Compiled results from focus groups for report to the Board of Trustees-Diligently followed up on outstanding payments-Managed logistics for committee meetings and work groups-Staff liaison for various committees: Compiles agendas, PowerPoints, attendee lists, RSVPs, and minutes; conference call scheduling and participation, timely correspondence-Assisted with Annual Meeting activities for 12,000+ attendees

Bloomington, Mn

-Matched best-fit appraiser to an order analyzing: distance, overdue orders, fees, current workload, and turn around time-Adhered to Rels Valuation's goal of placing orders within 24 hours-Received exclusive training for Local Desktop (LDTs) and 2055-Exterior Only appraisals and served as a resource in these areas.-Placed 25-50 orders daily

Eagan, Mn

-Created welcome kit for account managers to hand out at Westlaw trainings-Using a wiki format, updated intranet site to communicate with account managers-Researched law firm websites and created an account lead list for new product, Compliance Advisor-Partnered with market research team to better understand paralegal client needs

Brooklyn Park, Mn

-Worked with clients with mental and physical disabilities-Trained clients on job responsibilities and expectations-Performed quality assurance check of clients' work-Taught social skills and healthy living habits classes to clients at the center-Embodied flexibility and confidentiality in a diverse working environment