Kristine Mitchell, Pmp Email & Phone Number

• As the Manager, Professional Services Operations I am responsible for guiding Professional Service teams across all Perforce brands - ensuring the development, deployment, and enforcement of best practices, procedures.
• Formulate and communicate operational objectives that align with the business goals of the Professional Services department.
• Directly manage the PS Operations team, setting clear… Show more As the Manager, Professional Services Operations I am responsible for guiding Professional Service teams across all Perforce brands - ensuring the.
• Directly manage the PS Operations team, setting clear expectations, providing guidance, and ensuring alignment with departmental and organizational goals.
• Lead the initiative to identify and implement opportunities for process enhancement across the department.
• Develop a framework to guide the successful delivery of engagements, providing structure for project expectations, communications, scope, timeline, and deliverables, which other teams should leverage.

• As a Manager for our professional services team, I am responsible for managing technical projects for new and existing customers in addition to managing a team of technical consultants.
• Establish client relationships and lead the coordination of high-visibility and complex Professional Services projects, including but not limited to discovery, resource coordination, and the preparation of Statements.
• Serve as the primary point of contact for Professional Services… Show more As a Manager for our professional services team, I am responsible for managing technical projects for new and existing customers in addition to.
• Serve as the primary point of contact for Professional Services engagements from initial development through implementation
• Gather requirements and create detailed project plans that are well defined and clearly documented for all project stakeholders
• Exercise independent judgment and be accountable for client project delivery and overall client satisfaction, including the management of any project dependencies or risks

I served at the intersection of our business and technology, working with both developers and end-users to implement new products, and utilize data and user feedback to recommend improvements to existing features. I conducted in-depth market research, developed competitive analyses, and created user personas and scenarios that informed decisions on scope.

Partnered with the domain owner in the design, development and implementation of digital solutions. Managed Agile development team and was responsible for driving the successful delivery of new products and new product versions. Responsible for helping the team to define, manage, and implement innovative digital products that are responsive to both market.

Scrum Development team member for a new tool: interactive reporting -Created user stories; collaborated with internal partners to define requirements-Facilitated backlog refinement sessions; story point estimation; troubleshooting with Scrum Team of 9 remotely located people -Led demos with clients

Maple Grove, MN

Collaborated with project team to gather business requirements to reengineer business processes and provide data to meet customer expectations. -Facilitated team meetings and requirements elicitation sessions-Liaised between DRC and 2 State Department of Education clients-Designed and documented Report and Data File specifications-Queried SQL data when.

Minneapolis, MN

-Managed the development and implementation of a Maintenance of Certification dashboard, NeuroTracker. -Facilitated/led JAD sessions.-Documented business rules for all AAN products, services, and activities that fed into NeuroTracker; awarded "Best Business Rules Document" AAN Academy Award-Coordinated and documented requirements for a monthly data feed.

Minneapolis, MN

-Responsible for tracking all corporate fundraising and ensuring consistent, comprehensive documentation to meet legal and financial requirements as well as internal communication on progress-Team lead on CRM software: Raiser's Edge-Member of Sales Team; applied for and awarded $1M-2M worth of grants each year.-Train staff to submit grants according to.

-Developed and maintained relationships with CRT members (select group of corporate donors)-Tracked fundraising efforts for a cross-functional team with a $4M+ fundraising goal-Facilitated contract negotiation between internal and external departments-Managed and updated Corporate Foundation web pages.-Compliance review of advertising samples-Coordinated.

-Submitted grants for corporate sponsorship and Foundation activities-Compiled results from focus groups for report to the Board of Trustees-Diligently followed up on outstanding payments-Managed logistics for committee meetings and work groups-Staff liaison for various committees: Compiles agendas, PowerPoints, attendee lists, RSVPs, and minutes.

Bloomington, MN

-Matched best-fit appraiser to an order analyzing: distance, overdue orders, fees, current workload, and turn around time-Adhered to Rels Valuation's goal of placing orders within 24 hours-Received exclusive training for Local Desktop (LDTs) and 2055-Exterior Only appraisals and served as a resource in these areas.-Placed 25-50 orders daily

Eagan, MN

-Created welcome kit for account managers to hand out at Westlaw trainings-Using a wiki format, updated intranet site to communicate with account managers-Researched law firm websites and created an account lead list for new product, Compliance Advisor-Partnered with market research team to better understand paralegal client needs

Brooklyn Park, MN

-Worked with clients with mental and physical disabilities-Trained clients on job responsibilities and expectations-Performed quality assurance check of clients' work-Taught social skills and healthy living habits classes to clients at the center-Embodied flexibility and confidentiality in a diverse working environment