Kristine Boyce Email & Phone Number

Salt Lake City, Utah

Under the direction of the Supervisor or Lead, oversees the daily work of assigned team members. Mentors and evaluates the competency and performance of team members. Assigns resources to the appropriate areas to ensure all processes are adequately staffed. Identifies and reports inefficiencies and barriers in current processes. Resolves escalated issues for the team. Enforces all policies and procedures. Consistently exemplifies the ARUP pillars.Essential Functions 1. In conjunction with the Lead, evaluates the daily work flow and makes assignments to ensure that departmental goals are achieved.2. Monitors individual and team performance for productivity, competency, and quality, as assigned.3. Documents and conducts employee performance evaluations and minor counseling as assigned.4. Provides leadership and guidance to team members.5. Handles escalated concerns for the team; conducts research and resolves issues.6. Reviews payroll reports, authorizes punch excepts, and monitors schedule adherence as assigned.7. Enforces departmental policies and procedures including safety/evacuation guidelines.8. Institutes system downtime procedures as required.9. Communicates team progress and issues to department management.10. Schedules and conducts team meetings, as assigned.11. Other duties as assigned.

Ssc-Salt Lake City, Utah

Responsible for developing and maintaining strategic relationships with JetBlue Crewmembers, internaldepartments, and Customers. To serve Crewmembers through timely coaching and mentoring, ultimatelyContributing to the successful development of a growing team environment. Consistently providing exceptional customer service and positive support for Crewmembers . Make determinations on waiving fees and adjusting fares, Assess and implement tools affecting Crewmember performance and training or restraining needs, Monitor TrueBlue Crewmember calls, Participate in Supervisor on call rotation, Coach and mentor Crewmembers and provide disciplinary guidance, Offer recommendations on promotions, probations and terminations, Conduct initial TrueBlue Crewmember interviews, Attend weekly Loyalty Marketing status calls & Supervisor alignment meetings, Work in tandem with the Loyalty Marketing Team to ensure that promotions and sales are communicated timely and accurately to the TrueBlue Team.This job requires me to uphold the JetBlue core values and to help guide the TrueBlue Team. To developand maintain strategic relationships with JetBlue Crewmembers, internal departments, and Customers. To assist the Managers, supervisors and Crewmembers in all aspects of work. To provide excellent customer service and leadership and to develop and maintain good working relationships with crewmembers. To apologize, empathize, resolve and recover the Customer. Convey what can be done, not what can’t be done to resolve the Customer’s concerns. -Programs used on a daily bases: Comarch , WindowsXP, Sabre, Triep Archive, Travel Bank, Outlook, CentreVu, Avaya CMS QM, Witness, Viewer, The Internet/Intranet, www.jetblue.com, Excel, Microsoft Office, OSI, Access, CM Database, Power Point, Shared Files, Facebook, Twitter, Kana and eResource.

Ssc Salt Lake City, Utah

-Responsible for assisting the TrueBlue Leadership team with all Support Crewmembers questions. Offers assistance to System Operations as needed, assists with Irregular Operations and assists with a variety of projects including managing the workload of assigned Crewmember duties. Assists in establishing clear expectations designed to serve both the Customer and meet the needs of Crewmembers. Participate in organizing and administering new hire training and retraining needs. Plans and carries out work assignments and handles problems in accordance with instructions, policies, previous training, or accepted practices in the occupation. Consult with Crewleader on unique situations which do not have clear precedents. Train and assign work to Crewmembers on an occasional basis; performs the same work as the group on a regular basis. -This job requires me to uphold the JetBlue core values. To assist the supervisors and crewmembers in all aspects of work. To provide excellent customer service and leadership and to develop and maintain good working relationships with crewmembers. To apologize, empathize, resolve and recover the Customer. Convey what can be done, not what can’t be done to resolve the Customer’s concerns. -Programs used on a daily bases: TrueBlue Administrator , WindowsXP, Flight Speed, Outlook, CentreVu, Avaya CMS Supervisor, Witness, Viewer, The Internet/Intranet, www.jetblue.com, Mini- soft, Excel, Microsoft Office, OSI, Elevation, Access, Power Point, Shared Files, Flight Trac, Kana and eResource.

Ssc- Salt Lake City, Utah

-Responsible for shadowing the supervisors, assisting with the operation, sitting in on coaching/counseling (difficult conversations), monitor calls, review performance reports (annual reviews), and monitor queues. Also assisting Crew members, with various customer service tasks. Handling irate and escalated calls, determining the waiving of fees and adjusting fares. Handling special request for both internal and external customers. Researching flight information for crewmembers as well as customers. Customer feedback, creating and reporting reports on various projects. Training new agents. -This job requires me to uphold the JetBlue core values. To assist the supervisors and crewmembers in all aspects of work. To provide excellent customer service and leadership and to develop and maintain good working relationships with crewmembers. To apologize, empathize, resolve and recover the Customer. Convey what can be done, not what can’t be done to resolve the Customer’s concerns. -Programs used on a daily bases: WindowsXP, Flight Speed, Outlook, CentreVu, Avaya CMS Supervior, Nice The Internet/Intranet, www.jetblue.com, Mini- soft, Excel, Microsoft Office, Blue Pumpkin and BP Director, Map Point, Power Point, Shared Files, Flight Trac, Kana and eResource.

Ssc-Salt Lake City, Utah

- Responsible for assisting Crew members, Supervisors and Customers with various tasks such as booking reservations, SSR project, printing and re organizing the crew support manual and finding new ways to streamline company programs. Handling irate calls, determining waivers, researching flight information; -This job required me to be the same as the Reservation Agent but go above and beyond to help both the customer and the crewmember. To find more was to say “Yes”. As well as train and put together information for new hires into Crew Support. -Programs used on a daily bases: WindowsXP, Flight Speed, Outlook, CentreVu, Nice and The Internet/Intranet, Excel, Mini-Soft, FlightSpeed, www.jetblue.com

Ssc-Salt Lake City, Utah

Responsible making airline reservations and selling seats while creating exceptional experiences for the customer. Taking calls from customers, being a solution finder and following the JetBlue values, safety, caring, integrity, fun and passion both to the customers as well as my fellow co-workers. This job requires me to be reliable, honest, a self-starter as well as self- motivated. The ability to multi-task and perform my daily duties in a professional and efficient manner. Must be able to problem solve and provide excellent customer service. Programs used on a daily bases: WindowsXP, Flight Speed, Outlook, CentreVu, Nice and The Internet/Intranet.

Salt Lake City, Utah

-Responsible for Five Companies Accounts Receivable, Accounts Payable, Running Payroll on a Weekly Bases, Answer Multi Phone Lines, Customer Service, Creating and Setting up Numerous Accounts, Handling and Making Deposits and Transfers, Filing, Typing, Data Entry, Ordering Supplies, Hiring and Training of Office Help, Reconciling All Accounts on a Daily, Weekly and Monthly Bases. In Charge of Ordering Permits for the Cranes and Trucks. Analyzing and setting up schedules for equipment and employees for various job.-This job required me to be a reliable and dependable, self-starter, self-motivated, able to multi –task, people person. Detail orientated with the ability to perform in a timely and efficient manner. -Programs used on a daily bases: QuickBooks Pro, Word Perfect/Microsoft Office and Excel. The Internet and some Lotus.

Certificate, Travel And Exploration

Diploma, General Studies, 12Th Grade

Activities and Societies: Media, Stage Crew