Kristine Cassin Email & Phone Number

Des Plaines, Illinois, United States

Des Plaines, Il

- Created a quick-reference guide for call center associates, to be presented during their training classes, in order to teach correct processes / procedures for submitting follow-up requests, if needed.- Process follow-up requests and forward to the correct individual / department for follow-up and contacting the driver to provide the resolution; occasionally providing feedback to inform the Driver Services Associate how "one-call resolution" could have been provided.- Monitor multiple… Show more - Created a quick-reference guide for call center associates, to be presented during their training classes, in order to teach correct processes / procedures for submitting follow-up requests, if needed.- Process follow-up requests and forward to the correct individual / department for follow-up and contacting the driver to provide the resolution; occasionally providing feedback to inform the Driver Services Associate how "one-call resolution" could have been provided.- Monitor multiple email boxes to respond to inquiries submitted by fleet drivers, Fleet Managers, Driver Services Associates, and Account Executives - and respond within required timeframes.- Assist with training new co-workers in our department. Show less

Des Plaines, Il

Call center associate - assisted drivers of fleet vehicles from various client companies, with issues such as roadside assistance, maintenance, collision, title & registration, ordering, and other miscellaneous inquries.

Orlando, Fl

- Researched and ordered forklift, scissor lift, and "yard dog" parts for repair technicians and call-in/walk-in customers.- Shipped and received parts, including stock orders and warranty returns on a daily basis.- Distributed parts from warehouse to replenish technicians' service van inventory.

Orlando, Florida

- Checked accuracy of purchase orders created in SAP system -- comparing with invoices and packing slips to ensure timely payment and internal audit compliance.- Processed invoices for timely payment (Net30).- Worked with vendors regarding issues with missing/incorrect invoices.- Substituted for Equipment Rental Coordinator as needed.*Note: Part of Barloworld was sold to Briggs Equipment on April 27, 2012.

Orlando, Fl

- Researched and corrected purchase order and payment errors from other Barloworld Florida rental facilities, including invoices 90+ days past due during initial state-wide centralization of rental activity.- Responded to both customer and inter-company forklift rental requests.- Prepared rental contracts and invoices using SAP software; ensured that documents were accurate, organized, up-to-date, and in compliance with internal auditing standards.- Coordinated transportation of… Show more - Researched and corrected purchase order and payment errors from other Barloworld Florida rental facilities, including invoices 90+ days past due during initial state-wide centralization of rental activity.- Responded to both customer and inter-company forklift rental requests.- Prepared rental contracts and invoices using SAP software; ensured that documents were accurate, organized, up-to-date, and in compliance with internal auditing standards.- Coordinated transportation of forklifts or other equipment to customer sites throughout Florida. Show less

Orlando, Fl

- Took repair requests from customers, gathering pertinent information.- Prioritized service calls and dispatched the appropriate repair technician to customer location.- Coordinated the Planned Maintenance program: monitored scheduling, completion rates, and invoicing.- Taught monthly safety classes to employees using support materials provided by corporate office.- Along with another staff member, conducted monthly branch safety inspections of office area, parts warehouse, and… Show more - Took repair requests from customers, gathering pertinent information.- Prioritized service calls and dispatched the appropriate repair technician to customer location.- Coordinated the Planned Maintenance program: monitored scheduling, completion rates, and invoicing.- Taught monthly safety classes to employees using support materials provided by corporate office.- Along with another staff member, conducted monthly branch safety inspections of office area, parts warehouse, and repair shop.- Documented safety training and branch inspections in accordance with OSHA requirements. Show less