Responsible for redesign, implementation and marketing of the Partner Offer to complement the strategic initiatives from COMEX, transforming and segmenting the B2B offer into valuable and unique services and solutions. Developed and managed strategic transformation to improve and align solutions and services required to win and retain business, and engage our Partners and their customersInternational Bid involvement on key deals related to Value Proposition to ensure Partner and Customer SuccessProject leader on CRM system implementation across 32 countries, from vendor selection, design and development of the tool through to change management and animation at user level. Influenced the decision makers to go to Cloud solution, a first in the BNP Paribas group. “Payments in Insurance Project”, an initiative looking at how to improve the end customer experience and the payment journey across all markets and industries (with focus on Mobile payments)Lead the scoping of the new training and development programme, from team structures, to implementing mentor programme to develop competencies through project initiatives and hands-on learning Managed Partner Success team

Driving business growth through new business development and partnership activityPartnered with Relationship Managers to identify, develop and engage new business opportunities Constructed marketing solutions and defined product mapping with targeted segmentation for improved customer satisfaction and retentionDelivered strategic recommendations to the end client

Developed new opportunities with clients by adapting the technology to suit their business needsLed business reviews to demonstrate product performance and made recommendations to improve efficiency and end user complianceSupported external development of the tool through User Group meetings, webinars and other PR exercises

Delivered marketing proposals centred on improving card portfolios of large European banksDeveloped and marketed a debit profitability modelSponsorship and Partnership negotiations in relation to Olympics marketingKey project member in the launching of revolving credit cards in the French market