- Develop, maintain, and continuously improve the Change and Release Management (CM/RM) framework including process, policies, and procedures.- Provide operational support including chairing the Change Advisory Board (CAB) and supporting application and infrastructure change or releases.- Supervise and direct operational performance of the Change and Release Management staff.- Develop methodologies to measure and monitor the various elements of change and release initiatives, identify issues related to risk, determine appropriate interventions, and deliver performance improvements for Change and Release processes.- Develop and implement Key Performance Indicators, Performance Dashboards and metrics to measure the overall effectiveness of the Change and Release processes.- Ensure IT and Business Service staff receives effective communication and training on Change and Release Management process and tools.- Coordinate with the Incident and Problem Manager on correlation between Change, Incident, Problem, and Configuration Management.- Develop and manage the Forward Schedule of Change and Release Calendars.- Develop and maintain the Pre-Approved Change List (Standard Change Catalog).- Ensure Change and Release Management data is archived and compliant with internal and external audit regulations.

- Provide technical, functional, and managerial leadership for the Identity and Access Management (IdM) program leading development and implementation of short and long-term Identity Management and Information Security strategies in a stable and timely fashion.- Project Lead for high profile IdM projects in areas of design, development, automation, and quality.- Coordinate Internal Audit and outside auditors regarding Change Management, IT General Controls, Meaningful Use, and HIPAA audits.- Responsible for managing all aspects of a multi-site Technical Support Center with direct supervision of 12 Analysts/Technicians that are responsible for 24 x 7 Tier I support for 5,000+ customers, 6,000+ desktops, and 12,000+ active AD accounts.- Principal Architect for new Technical Support Center support model, infusing best practices, providing 24x7 Tier I support improving Information Services responsiveness and improving alignment to the business.- Serve as SharePoint Administrator and technical content reviewer using native SharePoint functionality and SharePoint Designer to manage knowledge base articles for support teams.- Served as IT Change Manager/Process owner and function as an advisor to the Enterprise Change Management Board.

- Evaluated and executed all aspects of IT risk assessment activities in support of a complex mixture of production and non-production environments supporting multiple platforms and applications.- Performed IT Business Impact Analysis, Risk/Vulnerability assessments, Readiness Assessments, Root Cause Analysis, and conducted post-mortem meetings and reviews.- Oversight of a $1M Data Center Renovation project that included HVAC, power, fire suppression controls, and raised floor improvements for a complex IT computing infrastructure; mapped Data Center configuration including network, power, and complex application dependencies.- Served as Change Control Manager. Provided technical oversight, development, and training for IT Change Management in a complex multi-platform environment.- Coordinated the review, approval, release, and communication of functional Requests for Change into the production environment, identifying any potential risk or impact to internal and external customers. Served as Chairperson of the Change Advisory Board (CAB) and Emergency CAB (E-CAB).- Produced toolsets for communication of change and developed Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) reporting that resulted in internal process improvements and accountability.- Identified steps needed to operationalize future state workflows and developed action plans that aligned with the IT Service Management strategy; identified gaps in workflows and refined as needed.- Defined and managed project charter, project plan and budget; identified, secured and developed cross-functional project teams; managed vendor performance; managed project issues and risks utilizing various process models including PMI, SDLC, BCP Process model, and ITIL project management methodologies.- Oversight of the IT Change Advisory Board, Emergency Preparedness Committee, and IT Service Management system.- Envisioned, proposed, and developed ongoing performance improvement activities.

National Institutes of Health, Agency for Healthcare Research and Quality"Reducing Risks by Engineering Resilience into Health Information Technology;" Participant of a NIH research project charged with the development of a safety-criticality model and supporting toolkit. This project will enable organizations to identify and rank the safety-criticality of various information systems; evaluate and improve system maintenance plans and procedures for safety-critical information systems; and assess the safety of proposed systems during acquisition. Grant subject has been rated an "Excellent Critique" by the AHRQ Special Emphasis Panel and was approved for extended research.

- Responsible for backup, recovery, and system high availability to a user population of 5,000+.- Performed database maintenance for mission critical financial systems, as well as hardware, software, and database upgrades on enterprise systems (Supply Chain Services, EDI, A/P, GL, and Payroll).- Performed system performance monitoring, created and executed database indexing and triggers, and customized adhoc report writing and development using T-SQL and Crystal Reports.- Implementation and maintainance of databases along with integration (interfaces) to ensure optimal performance.- Performed capacity checks to handle current and future business requirements. Forecasted potential database growth and space requirements based on current growth and performance patterns.- Enforced compliance for security and permissions for databases.

- Planned, organized, and managed assigned systems implementations, upgrades, enhancements, and maintenance. - Worked with business customers and vendors in project planning and solution identification. - Maintained accurate, thorough documentation related to assigned systems/applications as well as for department records, budget, etc. - Determined and evaluated user issues and needs, recommended solutions with follow through and provided applicable systems/application(s) support. - Participated in policy and procedure development to assure compliance with regulatory statues as they apply to Health Information Systems. Participated in Performance Improvement projects as directed. - Performd systems quality assurance monitoring and data integrity verification.