Kristine Jacobs is a VP Client Service Account Lead at MIT Horizon. She possess expertise in strategy, crm, e commerce, segmentation, product management and 12 more skills. Colleagues describe her as "As our first customer success hire, I consider Kristine to be one of my co-founders. She rose to any occasion, ranging from single handedly managing all accounts (pre-Series A) to building and retaining a customer success and implementations organization. She is also extremely loyal and stuck by us throughout the ups and downs of start-up life. " and "Kristine was part of a team that helped bridge the gap between Voice of the Customer, Technical Support, Product Management, Operations and Engineering. In this role she was responsibile for delivering customer support to assist our teams in accelerating time to resolution to critical customer issues across the various business areas. Kristine was also responsible for developing and presenting content, technical and process-related, to various business groups and functions to bring more synergy and consistency in the way we support our customers. Kristine was a diligent worker and had always gone above and beyond to ensure her clients received the best level of support and service."