Kristin Johnson Email & Phone Number

• Lead and manage the project management team to ensure successful execution and delivery of strategic initiatives for Stonly's largest customers.• Develop and implement a comprehensive project management framework, including processes, tools, and best practices, to drive efficient implementation of Stonly for our key clients.• Collaborate closely with cross-functional teams, including sales, customer success, and product, to gather customer requirements and develop tailored strategic initiatives that align with their business goals.• Provide guidance and support to the project management team in effectively managing project timelines, resources, and budgets to meet customer expectations and achieve project objectives.• Conduct regular project reviews to assess progress, identify risks and issues, and develop appropriate mitigation strategies to ensure successful project outcomes.• Foster strong relationships with Stonly's largest customers, acting as the main point of contact for project-related discussions and ensuring their satisfaction with Stonly's solutions and services.• Drive continuous improvement efforts by analyzing project data, identifying areas for optimization, and implementing actionable recommendations to enhance project efficiency and customer experience.• Collaborate with the product team to provide insights and feedback on customer needs, requirements, and challenges, contributing to the development of new features and enhancements to better serve our largest customers.

New York, New York, United States

New York, New York, United States

• Lead numerous simultaneous ERP implementation and upgrade projects for customers across multiple complex manufacturing industries such as pharmaceuticals, food, beverage, and automotive oils.• Provided expert training and demonstrations in all functional areas of the DEACOM system including production, CRM, sales, accounting, and inventory planning (MRP) which successfully drove sales for further small-scale implementations for existing customers.• Managed customer requests and pain points by creating unique, cohesive syllabi for each client while offering tangible, efficient solutions using the web-based application.• Facilitate migration of customer databases from their legacy system to .NET using SQL Server Management Studio.• Worked on-site and remotely with customers to complete project deliverables and document their standard processes to create customer-facing deliverables for training purposes (SOPs).

• Consulted customers on troubleshooting, distinct training, and unique support of large-scale ERP software systems per individual user specifications including warehouse management systems and mobile applications.• Lead discussions with customers to define business processes within the software in support of business requirements often using SQL.• Assist developers with decisions regarding new system functionality and enhancements through collecting detailed user requirements.• Followed up on open issues and provided clients with instructional documentation, training, and other resources to address questions and concerns.• Provided precise support directly to end users of the DEACOM system via multiple forms of communication such as: email, telephone, remote computer sessions, and onsite visits.

New York, New York

New York, New York