Kristine Piazza Email & Phone Number

• Help develop strategic marketing plans and targets
• Maintain Salesforce data and reporting to develop targets to increase business opportunities
• Analyze data through pivot tables and reports to increase efficiencies
• Collect data and work with internal programmers to incorporate data into Salesforce

La Jolla, CA

• Managing daily workflow and relationship with ClearBalance's healthcare providers.
• Creating and maintaining custom reports to analyze customers performance to identify opportunities for increased loan volume.
• Forecasting and tracking key performance indicators and reporting them internally and externally.

• Learned industry best practices and modern data science standards alongside a senior data scientist mentor.
• Presented research and analysis of wine's quality in relation to alcohol and sugar content using Python.
• Using a dataset from Kaggle, created a model that would predict the suicide rate between a date range.
• Developed and presented projects involving exploratory data analysis, data cleaning, machine learning, statistical modeling, study design, statistics and probability.

• Partners with Project Manager to elicit requirements of client to ensure the best design approach and product option is used to meet their needs
• Continuously updating and maintaining the client’s Learning Management System (LMS)
• Responsible for creating and editing media presentations

• Supported project teams in gathering functional requirements
• Defined project tasks and assigned to project team members
• Utilized HTML5 and CSS to create and/or modify portal pages and utilized Adobe Creative Suite for all graphical work
• Performed quality assurance to ensure the requirements are met

• Established and managed timelines and production schedules
• Updated project status to internal members/teams and clients
• Identified challenges and recommended solutions that were still in the project's scope
• Ensured each project was delivered successfully, on time, and at the highest quality level

• Designed and edited graphics using Adobe Photoshop and Illustrator
• Edited video and audio media using Adobe Premier and Audition
• Created and designed custom web pages using HTML and CSS

• Designed and created posters, banners and business cards
• Self-starter and established good relationships with different printing companies
• Utilized Adobe Creative Suite for all graphical work

• Recognized and helped troubleshoot basic computer hardware problems
• Provided additional support to customers with video and telephone related problems
• Established strong working relationships with internal and external customers

• Worked with incoming callers to troubleshoot internet-related issues
• Contributed to lowering department AHT (average handle time), while simultaneously increasing the department CFT (customer focus time)

Pangasinan, Philippines

• Responsible for teaching classes up to 25 students
• Subjects included: Macromedia Flash, Microsoft Access and MySQL

Associate Of Applied Science, Graphic Design

Bs, Information Technology