Executing search and programmatic advertising campaigns from product analysis and research to campaign execution and optimizations driving an increase in conversions and revenue and exceeding revenue goals by 80%.Implementing strategies for brand improvement, product listing upkeep, and compliance to maintain account health with zero issuesStreamlining work processes which enhances the overall team's efficiency on work completion to adhere to business strategies

Ensured smooth supply chain and customer satisfaction by managing supplier correspondence, responding to supplier price changes, relaying out-of-stock notices, identifying when products needed to be outsourced to a different supplier, and placing orders for new stock as neededMonitored orders for accurate processing, updates, shipment tracking, and processing cancelations/refunds when needed

Managed benefit onboarding process for all new employees, including assistance with plan comparisons and owning system design and implementation to ensure accurate payroll deductions. Coordinated with various external benefit providers on matters related to plan terminations, renewals, and change of coverageHandled end to end process of employee benefit election including final employee benefits reports, financial reports analysis and post benefit election support

Communicated system complications and outages to external clients, while escalating issues to the appropriate internal channel for troubleshooting and resolutionOrganized and conducted training for junior agents on new product features, models, and software, including post-training assessments to capture knowledge retentionShared technical support experience with junior agents lending knowledge gained having progressed through the Level 1 and Level 2 agent support role. Handled escalated cases making sure concerns are addressed and issues are resolved timely