⏵ Achieved a 96.1% completion rate on training initiatives across 10 business units, impacting over 18,000 learners.⏵ Reduced operating budget by 30% by eliminating vendor reliance and developing in-house training solutions.⏵ Designed 96 learning pathways for a persona-based training program based on the NIST framework.⏵ Earned average 4.5/5 CSAT score, reflecting high user engagement and satisfaction with training.⏵ Reduced technical issues by 40% by creating a comprehensive learning design QA and auditing process.⏵ Optimized training catalog of 300+ courses, ensuring accuracy and alignment with organizational objectives.⏵ Strategized with executive leadership to enhance security programs and shift security left, delivering targeted training to 95% of developers and engineers, and 98% of security champions.⏵ Developed tailored learning solutions, overseeing the production, maintenance, and governance of materials on Cornerstone, Saba LMS, LinkedIn Learning, and SkillSoft Percipio. ⏵ Crafted branding playbooks to ensure consistency in visual identity across all training materials and initiatives.⏵ Lead accessibility, diversity, and inclusion initiatives, ensuring WCAG/Section 508 compliance, through participation in Color Vision Deficiency group and True Ability ERG at Dell.

⏵ Design custom 3D-Printed wearables and merchandise for the retail market.⏵ Manage contracted design service offerings including timelines, budgets, and resources for architectural and instructional design projects.⏵ Optimize website SEO and social media strategy leading to an increase of 800% in audience reach, 128% in total sales, 38% average order value, and 31% returning customer rate within the last 3 years.⏵ Use HTML and CSS to create custom website shopping experiences for customers and improve website loading time. ⏵ Featured on major editorials such as Buzzfeed, PopSugar, SimpleMost, Make Magazine, and VoyageMIA.

⏵ Prototyped, designed, developed, and consulted on sales enablement learning experiences impacting 75,000 learners.⏵ Achieved 90%+ completion rates, average assessment scores of 85%, and CSAT scores of 4.8/5 or higher demonstrating high learner engagement and retention in e-learning courses.⏵ Facilitated strategy talks with business partners for project budgets ranging from $50,000 to $500,000, delivering high-quality learning experiences within budget constraints.⏵ Achieved 100% on people leader survey measuring effectiveness and impact from all direct reports.⏵ Created storyboards, wireframes, and design mockups including a cast of 20+ characters to be used in storytelling and user stories throughout enablement experiences. ⏵ Built team-wide repository of templates and design assets to ensure consistent implementation of brand guidelines.⏵ Managed employee performance and development by setting performance goals, conducting performance reviews, creating development plans, and providing feedback and coaching. Sourced and interviewed new staff hires.

⏵ Managed and collaborated with a team of 8 media specialists and contractors and participated in continuous improvement initiatives to enhance the overall effectiveness of the learning and development function.⏵ Created 500+ graphic, audio, and video assets for corporate marketing materials and social media, as well as e-learning courses, certification badges, infographics, product training videos, technical job aids, checklists, and educational media.⏵ Reviewed 50+ projects and provided feedback to ensure adherence to design standards, branding and accessibility guidelines, course benchmarks, and effective UX/ UI. ⏵ Curated and sequenced course pathways and knowledge bases (Meridian) and monitored learner progress.⏵ Built trusting relationships with key stakeholders and collaborated on go-to-market strategies, including pricing structures, buyer personas, and marketing plans for new professional development website StridePDCenter. ⏵ Increased team production by 187% and reduced over-allocation of designers and resources by implementing new project management workflow in Smartsheet.⏵ Achieved 99% customer satisfaction rating on e-learning modules by designing data-driven learning solutions. ⏵ Maintained digital asset management system with a catalog of over 10,000+ resources using targeted metadata.

⏵ Provided consulting and support to internal stakeholders and clients, including conducting training sessions and presenting findings and recommendations. ⏵ Developed and presented STEM education programs for local community in the areas of 3D printing, modeling, inquiry skills, architecture and engineering.⏵ Managed and monitored project timelines, budgets, and resources to ensure successful project completion.

⏵ Collaborated with product team to script and design platform-based training website for new hires. ⏵ Revised, amended, and created new training and assessment material including the development of over 300 curriculum resources for educational programs nation-wide.⏵ Utilized data to evaluate impact and support instructional decision-making, as well as map and sequence needs-based curriculum.⏵ Conducted live virtual sessions (VILT) for students, families, and employees. Coordinated training facilitation schedules.