Kristine Murphy Email & Phone Number

• 7 years Project Management experience with requirements gathering, gap analysis and implementation following prescribed methodologies that resulted in accolades from internal and external clients for adherence to processes• 11 years providing instruction for process implementation, knowledge transfer and technical software which ensured that client needs were met and delivered to on time and within budget• Four years Sarbanes Oxley Access Control experience supporting 130 customized applications resulting in Xerox Us Sox audit deficiencies reduced from 50% to 5%• 10 years Retail Management experience with a consistent record of business improvements and customer satisfaction resulting in numerous compliments from customers • Core team member for internal ISO 9000-2001 registration with 1 year as Document Change Control Coordinator and 2 years as an ISO 9000 Quality Management System Internal Auditor for the Quality Management System (QMS) which led to improved internal processes and compliance to contractual obligations in the space of quality control• Member of the Core team that developed the first knowledge database for the EDS Customer Business Support Center to provide consistent delivery of information to the client and comply with QMS standards

Listed skills include Process Improvement, Itil, It Service Management, Software Documentation, and 19 others.