https://datagami.blog/Using data for the greater good.

Develop, troubleshoot and manage Tableau dashboards using large, complex financial datasets from Salesforce and Oracle; audit SQL and stored procedures; ensure stakeholder satisfaction in agile environment

• Provided company leadership with data-based solutions that increased customer satisfaction 10% and revenue 40% in pilot; developed solutions through deep dive on NPS survey data and collaboration with business owners • Generated valuable business insights for Product team with net-new metrics including product-market fit, customer experience segmentation, and bundling optimization (shopping basket analysis) • Accelerated Product data-driven decision making by gathering business requirements, using SQL to create data models in Snowflake and importing additional data via Fivetran, developing key metrics for strategic goals and growing team’s data literacy • Collaborated with Analytics team to ensure data governance, validate cross-team metrics, meet cross-company stakeholder needs, and promote visual best practices

• Reduced aged inventory by $200k with Inventory dashboard, increased sales 15% YoY with Customer Gap Analysis dashboard; sent weekly insights to leadership• Implemented Tableau Server; managed user security roles and basic server administration; trained end users in 13 different offices; gathered business requirements from key stakeholders across Sales, Inventory, and Distribution for as-needed visualizations• Used SQL to wrangle IBM AS400 data and migrate to Infor M3 ERP

• Fundamentally changed how network assessed progress and allocated resources by visualizing key metrics across 23 universities, 300+ affiliates to assess clinical trials recruitment • Equipped Marketing with detailed insights into participant path toward trial enrollment (using Google Analytics)

• Analyzed data in Excel, Power BI, and Tableau to identify donation/volunteer patterns, triggers, demographic trends, and barriers• Mapped data flow in ERD

Assisted with SQL, Excel (PowerPivot), and Tableau labs; created quizzes; graded homework and coached final projects.

Consulted in Product Management and Market Research for clients including Microsoft, T-Mobile, and Catholic Community Services.

• Released Office Live Workspace into 27 languages• Gathered actionable data from Voice Of The Customer feedback (Comscore), Omniture, OLAP Cube, Content Watson, subsidiaries; prioritized customer requirements and drove solutions with engineering.

Managed localization (translation, building, and testing) of Windows and Server products into 35 languages. Led small virtual teams, up to 5 vendors, and budgets up to $17M. Worked closely with product teams and release management to ensure smooth, simultaneous international releases.