Kristin Fleck Email & Phone Number

Boston, Massachusetts, United States (remote)

-provides a unique blend of onboarding, customer success, and high level technical support -creates and maintains knowledge database and internal help center articles-collaborates with compliance and legal departments to ensure clients are onboarded within the latest state and federal guidelines -performs bi-weekly quality testing prior to new releases

Boston, Massachusetts, United States

-Identify and monitor customer needs and trends as reported through support, NPS, andother customer communication channels.-Project manage and lead workstreams in the onboarding of large new customersand teams-Work closely with Marketing, Support, and Success to impact processes that streamlinethe onboarding experience of our customers, and ensure they.

Supports customers with scheduling, social listening, reports, and inbox management for Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google My Business. Ensures customers are fully connected via API’s, Facebook Business Manager, and proper social media roles.Maintained a 100% happiness score and a 40-minute average response time on 300 tickets.

Madeira, Ohio

Licensed Realtor specializing in the Madeira, Ohio area of Cincinnati.

Taylor, Michigan

Served as the Customer Support Manager and main point of contact for B2B customers, including Target and Walgreens, regarding product compliance, FDA standards, and any technical glitches with our online portal.Led the launch of a private-label brand to both Target stores and Target.com. This included the upload and verification of all USDA and compliance.

Cincinnati Area, KY

Studied P&G processes to develop a dual system where the Corbus, LLC worked in tandem with P&G, balancing their workload and increasing overall efficiency.Onboarded new team members on training tools and processes. Coached and mentored new hires.Specialized in Vendor Managed Inventory (VMI) using SAP.Managed inventory, working alongside customers and.

Cincinnati, Ohio Area

Managed the shop in its entirety, including but not limited to: sales of all products; store inventory and all shipments; and all social media content, including seasonal promotions designed to drive store traffic. Successfully managed 12 staff members in addition to temporary holiday staff. Planned all staff schedules. Trained/coached employees on proper.

Cincinnati Area, KY

Successfully assisted in transition from AS400 to SAPVMI Analyst for all Sherwin Williams accountsProcessed customer orders and changes dailyProcessed returns Responsible for management of all related customer service activitiesBuilt trucks whenever possible to accommodate customer last minute needsTracked shipments and alerted sales and/or buyers of any.

Cincinnati Area, KY

Successfully assisted in transition from AS400 to SAPProcessed returns per established policyResponsible for management of all related customer service activitiesMember of the Rapid Response Team, giving SAP support to other members of the companyProcessed sample requests Assisted Accounting Departments with resolution of credits and debits

Cincinnati, Ohio Area

Worked with large corporations to address their credit card processing needsResearch and resolution for any technical credit card terminal issuesHandle all corporation, LLC, tax ID, checking account, and supply changesDirect contact for Wendy’s, Little Caesers and Federated Department StoresEnter lost and stolen card reportsApprove and authorize credit.