Provide premier customer service by managing and coordinating regional teams while ensuring regulatory compliance. Responsible for efficient order processing at the multi-branch level within dedicated timelines and metrics.  Manage the daily functions of direct and indirect reports. Conduct orders in process, delivery, and manage expenses to ensure branches reach revenue goals.  Generate and maintain strategic relationships with referral sources and clients to complete transactions. Foster an ongoing plan for employee development, retention, orientation, in-service and continuing education. Ensures compliance with applicable laws and regulations and implement corrective action plans in response to reports from agency committees and regulatory agencies. Responsible for effectively managing physical inventory to maintain profitability.  Fiscally responsible for branch related revenue and operating expenses. Handles order resolution and addresses customer concerns when escalated

Directs all office, on-call, and field employees and has complete responsibility for all activities in the office relating to staffing and clerical positions. Regularly works and interacts with office and field employees, clients, and any other parties related to business. • Acts as an agent for and is responsible for the day-to-day administration and management of the Agency.• Organizes and supervises the administrative function of the Agency, including budgeting, accounting, data collection, and record maintenance, and manages employees and employee practices.• Arranges and negotiates services provided through contractual agreement.• Ensures compliance with applicable laws and regulations and implements corrective action in response to reports from agency committees and regulatory agencies.• Ensures proper training of office staff to maximize the potential and benefit of all automated systems including, but not limited to: computers, software, hardware, and their related system devices.• Ensures organization and management of all staffing activities based on the policies and procedures.• Selects appropriate personnel for staffing and on-call positions and monitors the activities of all staffing and on-call personnel.• Prepares annual evaluations • Manages payroll activities, such as ensuring that pertinent information is obtained for payroll, completing necessary information for payroll, ensuring payroll is delivered in a timely manner, verifying payroll to ensure accuracy.

MUSCULAR DYSTROPHY ASSOCIATION, INC., Richmond, VADivisional Operations Coordinator, 10/2012-PresentRegional Field Services Coordinator, 7/2010-10/2012Responsible for managing the financial and operating functions, including: AP/AR account processing, general ledger, and expense control of nine district offices. Analyze and balance office financial statements to ensure accuracy and compile and analyze district financial data to assess market trends. Generate annual operating budgets for nine district offices and perform annual audits on each district office to ensure adherence to National policies and procedures. Serve as the daily liaison between district staff and the National office in the areas of Human Resources, Legal, and Operation Services. Assist field staff with IT troubleshooting.Key Accomplishments:• Originate and implement workflow processes to ensure consistency through the division.• Created an employee recruiting, hiring, and training program within the Division addressing company programs, technologies, policies, and procedures.• Developed a system to manage office logistics—office closures, relocations, new office construction, and equipment transfers.• Implemented and trained all staff on National financial and fundraising programs throughout the division.• Serve on the advisory board focused on developing training tools for field staff.

Provided administrative support for the Divisional Vice President and Divisional Director of Operations for a retail chain of 141 automotive service and tire stores. Served as daily liaison between Field Management and corporate support—Human Resources, Payroll, General Accounting, and National Accounts. Compiled information from the field, such as schedules, trend assessments, marketing plans, and inventory control reviews, managed daily sales review, and tracked, researched and resolved missing bank deposits and discrepancies. Created, updated, and administered working files for field management, including P&L statements and sales and expense trends.Key Accomplishments:• Designed a weekly schedule protocol tracking tool, a gross profit ranking spreadsheet, and a Sunday business goal tracking system used company-wide. • Achieved a 100% success rate on collecting outstanding National accounts.• In an interim position as a store manager, exceeded company goals in sales, customer satisfaction index, and profitability.• Introduced monthly safety and environment protocols to ensure adherence to OSHA and the EPA.• Organized quarterly divisional meetings.