Kristin Gruidl Email & Phone Number

Chaska, Mn, Us

Produced sales and marketing content demonstrating the immense benefit to Modern Appraisal products. Created and monitored on going performance reporting to continuously look for product improvements. Saw remarkable adoption through close partnerships with the GSEs and dozens of lenders.

In Labs we had to be resilient and scrappy. Exploring and testing opportunities gathered from market indicators. I conducted dozens of user interviews with potential vendors, current customers, our app users, and more. Completed data consistency analysis on public record and appraisal data. I was a jack of all trades in this role, also project managing as we launched new products out of Labs and remaining the subject matter expert for Hybrid Appraisal.

Documented hundreds of detailed business requirements to migrate platforms. Acted as a subject matter expert and business lead during product/development discussions to ensure what gets built satisfies the business needs. Published a bi-weekly update to all business leaders to promote the changes and ensure consistent messaging.Monitor and track system migration success via milestone dates, customer experience surveys, volume, revenue, and quality.Participate in corporate initiatives to offer new products or new ways to produce the products.Completed 12-week course on "Driving Performance and Change", conducted by Columbia Business School.

Regularly received ad hoc requests to analyze and trend out data for the business. Used this analysis to make smart business decisions on where to hone in on performance improvement.Developed performance trend reporting and delivered to executive leadership.Led projects to promote system enhancements to automate process, drive down cost, and improve the customer experience. Acted as Go-To resource and subject matter expert for system questions and newly developed products.Attended "Maximizing Leadership Potential" seminar put on by Center for Creative Leadership.

Lead a team of 4 direct managers and up to nearly 100 indirect reports.Successfully managed Key Performance Indicators for CPU, Turn Time, Quality, and Service.Hired and trained new and developing talent.Partnered with other departments to hone in on customer pain points and improve service scores.Participated in customer service and leadership training annually.

Directly managed a team of up to 30 direct reports.Hired new talent as seasonal volume ebbed and flowed.Managed initiatives to improve process and decrease CPU.

First escalation point of contact for team of up to 15 people.Not afraid to get in the weeds and jump in and help wherever needed.Trained in on all roles and responsibilities of the team.Oversaw day to day team performance and reported it up to the manager, pointing out any areas of concern or praise earned.

Worked directly with appraisers, brokers, and lenders to fulfill appraisal product orders. Maintained strong relationships in my geographic area of focus to be an escalation point of contact as issues arose.