Kristin Janson Email & Phone Number

San Francisco Bay Area

• Manage campaigns to ensure that budgets are fulfilled and optimize based on performance requirements• Initiate new features and enhancements with our Product team• Implement high volume strategic accounts with channel partners• Troubleshoot product issues• Operate live chat• Field general advertising and technical inquiries for clients and sales• Develop processes to scale our business and lend a hand where ever needed

San Francisco Bay Area

As head of client events and reporting, my primary responsibility is to serve as direct contact for strategic clients to ensure their day-to-day needs are met. This includes troubleshooting technical issues and working closely with our product development team to ensure an optimal client experience.Other responsibilities fall into three main areas: Event Sales Support, Team Management and Training, and Technology Support:EVENT SALES SUPPORT* Produce daily reports on event sales for clients to show sales performance and marketing effectiveness * Compile event and financial information from clients before building uploads into CMS* Maintain inventory control from end-to-end during special event sales * Took initiative to write all confirmation letters sent out to customers for events, learning to write HTML5TEAM MANAGEMENT & TRAINING * Manage the North America Concierge Team to ensure they are knowledgeable in event details and processes prior to sales launch * Organize comprehensive technical materials to enable concierge team to effectively support event sales * Instituted developments that helped to reduce concierge technical errors by 45%TECH SUPPORT* Responsible for maintaining project documents including functional specifications, testing, QA, and security plans * Communicate cross-functionally with creative, technical, account, and management teams to execute project strategy * Support implementation of HTML and CSS within CMS framework to ensure that the final product remains true to the original creative designs and layouts

San Francisco Bay Area

LesConcierges is the world’s premier provider of global concierge services and solutions. Les Concierges represents and enhances businesses’ brands to generate loyalty from their most valued employees and customers. More than just a service provider, LesConcierges is a strategic partner – working to develop unique approaches and programs that deliver value and best suit all business needs.As a corporate concierge, I was the first concierge in company history to receive a 100% on quality assurance assessment. My duties included:* Providing excellent customer in order to serve clients' personal and business-related needs* Fulfilling a variety of client requests, including assisting clients with travel arrangements, dining, research, and personal services within a timely and accurate manner * Working as part of a team in order to maintain service level agreement by prioritizing time and workflow and maintain quality information to clients* Using quick-thinking and creativity to ensure that clients' needs were met in the best and most efficient manner

Fallen Leaf, Ca

* Promoted after 4 months to oversee all purchasing, sales, training and budgeting activities* Managed and operated a seasonal store with an operating budget of $150k* Proficiently managed inventory through meticulous input of new shipments, incoming and outgoing transfers, and sales and returns in the POS system* Ensured the highest possible standard of customer service, productivity, and profitability through proper training and hands on supervising

Tallahassee, Florida

* Researched and developed a training manual as well as testing, to be used over the entire state of Florida by the hospitality industry.* Assisted in organizing a Board of Director consisting of civic members throughout the state of Florida.* Responsible for the day-to-day organization of the company as well as data entry, research files, and scheduling events.

Bs, Psychology, Business

Activities and Societies: Varsity Track & Field (pole vault)

Education record