Kristin Thomas Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Draper, Ut, Us

After establishing the charter and strategy for the Customer Value Realization team, we have delivered a Customer Value certification program, hundreds of business value analyses for customers, value of learning workshops at conferences, an improved customer health score model, a refreshed Executive Engagement program, learner outcomes benchmarks and best practice tooling for the Success org, a thriving cross-functional community of practice, and continue to find new paths to ensure our customers find the highest value from Pluralsight solutions.

Draper, Ut, Us

I help the world's largest organizations democratize technology skills to build better talent, teams and products.

Draper, Ut, Us

I help the world's largest organizations democratize technology skills to build better talent, teams and products. As a lead advisor to Project Value, I helped Pluralsight establish a value-centered operating model that aligns acquisitions, customer engagements, and product investments to customer value.

Indianapolis, In, Us

I teach MBA633: Leading Entrepreneurial Organizations for the School of Business - Masters program.

San Francisco, California, Us

This role was created to implement a value realization strategy, methodology and service offering to measure the financial impact that Okta Customers achieve with Okta Identity Access Management solutions.

The Value Principal is a strategic role that combines competencies of strategic consulting, sales, and value engineering along with HCM expertise to drive renewals and growth across the global sales organization. As a thought leader within the organization, I lead projects to design, develop and implement value-centered strategies, frameworks and tools for the Customer Success and global sales organizations: http://www.skillsoft.com/Skillsoft-Effect. I have been recognized for my success in:- engaging with Prospects and Customers as a subject matter expert on the strategic value and business impact of workforce investments- conducting account planning & strategy sessions with worldwide direct sales organization to grow pipeline and direct internal resources to key accounts - creating compelling messaging for the sales organization to penetrate key strategic accounts- influencing deal size, decreasing the sales cycle times, increasing win rates, and decreasing churn- building compelling business cases for Executives and senior leaders to answer "What next", “Why change?”, “Why now?”, and “Why this path forward?”- designing, developing and implementing value realization methodology, process and toolkits for Customer Success and sales

VE collaborates with Sales and Customer Success Leaders to develop pipeline growth, improve the win and renewal rates, and influence brand perception in the market.

I led a team of 10 Customer Success Managers responsible for $55M ARR. I developed my team to lead with a value-selling mindset to increase ARR by implementing value-oriented customer success strategies, methods and tools.

With my keen focus on client satisfaction, revenue retention, driving the value conversation and challenging complacency, revenues in my territory have grown by 375% in my 5 years at Skillsoft... and counting. I achieved 137% renewal rate in FY15 and 125% renewal rate for FY16. That success is directly tied to my exceptional colleagues, brilliant clients and my passion for seeing my clients and their learners succeed. Customer Success Consultants consult with Skillsoft clients regarding talent planning, learning strategy, program development, organizational readiness, marketing strategies, and return on investment. I standardized the Customer Success value framework that aligned performance improvement programs directly to business objectives to drive adoption and to show quantifiable value. Through Skillsoft and the ROI Institute, I have achieved Certified ROI Professional (CRP) recognition.

Learning Consultants consult with Skillsoft clients regarding learning strategy, program development, organizational readiness, marketing strategies, and return on investment. I align performance improvement programs directly to business objectives to drive adoption and to show quantifiable value. Through Skillsoft and the ROI Institute, I have achieved Certified ROI Professional (CRP) recognition.

Irvine, Ca, Us

*Formerly Double-Take Software. Acquired by Vision Solutions in July 2010.*Responsible for the strategic direction, project management, development and implementation of education and enablement programs for internal and external sales and marketing personnel.

Responsible for the strategic direction, creation, delivery and on-going management of learning solutions and leadership development programs for 400 global employees.

Indianapolis, Indiana 46204, (317) 633-4100, Us

I developed and implemented eLearning and blended learning solutions, by working closely with Subject Mater Experts to analyze information and develop solutions that are ideal for their projects. I created and monitored project timelines and oversaw all aspects of project development and implementation, including design, content development, facilitation and on-going support.

Indianapolis, Indiana 46204, (317) 633-4100, Us

I worked with a team of coordinators to administer medical, dental, vision, life, and ESPP benefits for 22,000+ employees in 12+ states. We were responsible for training new employees on the benefits packages, communicating with the employees about benefits changes, and working with the legal team and vendors for annual benefits renewal contracts.

Assist Executive Director with daily office activities, including: staff management, inventory management, event planning, coordination of monthly newsletters, collection of dues, and maintenance of the college and alumnae panhellenic records (1000+ groups nationwide).

Traffic Managers are responsible for managing and coordinating highway incident response in the Communication Center at the Indiana State Police Post, District 52. As a Traffic Manager, I dispatched for the Hoosier Helper program, managed AMBER ALERT events, coordinated messages on highway Digital Message Signs, and coordinated highway incident command for multi-department response. I was also responsible for the coordination of a Standard Operating Procedures manual and new employee training.

Indianapolis, Us

Authored multiple articles and features for each monthly edition of the NFHS newsletter; Authored an article for the NCAA News; maintained entries for the NFHS High School Sports Record Book

Indianapolis, In, Us

Ba, Journalism-Public Relations, Chinese

Mba, Organizational Leadership & Supervision

Certificate, Mandarin Chinese Language And Culture