Kristin Nutter Email & Phone Number

Parsippany, Nj, Us

Responsible for the customer experience before, during, and after direct-to-consumer online vehicle shopping and buying. Leading the selection of which of our Independent Avis Operators will become RubyCar sites where customers can pick up their purchased vehicles from. Ensuring customer-centric solutions to take care of our customers and creating a seamless experience especially when opportunities and challenges may arise keeping us one step ahead in providing a closed loop solution.

Winchester, Va, Us

I am pleased to announce that I have been invited to join the Advisory Panel for the Digital MarketingProgram at Shenandoah University. I will help preserve and enhance the reputation and quality of the program through a strategic review of their executive education noncredit courses to the community, as well as help build our value to the business community. I will also have the opportunity to teach and mentor students through this program. I will also have the opportunity to network and expand my knowledge base and personal growth.

Justin, Texas, Us

I focus on the end-to-end customer experience as part of the customer journey. In terms of EV charging, I focus on incentives, grants, and utilities that will drive further EV adoption—always looking for new technologies and focusing on the future in the electric space.

Arlington, Virginia, Us

Responsible for all Marketing, Public Relations and Communications for startup called Motor. Motor is focused on accelerating the adoption of electric vehicles and working with utilities to expand managed charging enrollment and in home charging solutions creating a completely closed loop customer experience. Areas of focus for this position: Growth Marketing, Communications, Social Media, CRM, Event Marketing, Digital Marketing, Brand Marketing, Customer Experience with focuses in both B2B and B2C.

I have always been a working mom of two girls now 7 and 9. I have relied on an established network through our public elementary school and aftercare program to manage the many responsibilities that come with raising children and being a parent. Yes, I choose to have children and a career. I did not choose a global pandemic and the extreme shift that came with the transition to everything running through our home. So I have taken on many new roles including:Tech support - Am I on mute? Is it a Zoom call, Teams call or Google call? I have got you covered from mic check to functionality within the platform. End to end tech support to ensure a smoothly operating meeting or learning experience. Distance learning teacher- Teaching a kindergartner now first grade to read never mind learn to type at the same time takes patience. Lots of patience, as well as the ability to break down complex topics in the most simplistic forms.Complex schedule coordination - for the record school lunches are not scheduled at the same time as a normal corporate office lunch is scheduled. Multi-tasking while keeping calm and cool in stressful presenting situationsInnovation and Creativity Manager - Mom I am bored! Rings bell in this household. Trying to balance screen time is now more important then ever with the kids on the screens all day for distance learning. I had to find creative and innovative ways to get them to grow, learn and engage beyond the screen.

Washington, D.C. Metro Area, Us

Engage our organization in managing customer relationships, revenue, and profit while solving for lasting customer centric solutions and retaining loyalty. Supporting and leading the cultural leaders in the transformational journey across the company. Leading the Customer Insights Team along with Customer Experience Center perfectly aligning the vision of customer centricity. This new team and position will focus on customer insights and satisfaction measurement, centimeters centric processes, customer centric technology, customer journey mapping as well as customer centric training.

Washington, D.C. Metro Area, Us

Lead the development of parts and accessory sales for the Audi Brand in the US. Drive profitable growth for both Audi of America and the Audi dealer network. Achieve a compelling customer proposition and a sustainable level of service for independent and collision repair facilities. Be an active member of the Audi After-sales team in developing the overarching strategy, as well as operationally delivering the quantitative and qualitative objectives on a monthly and annual basis.

Atlanta, Ga, Us

Responsible for the development of a comprehensive business plan for Automotive and Electronic products and implementation of plans that ensure MBUSA yearly performance targets are achieved and customer satisfaction and dealer profit objectives are met. Execute an agreed strategy for MBUSA in cooperation with product management car for electronics (phone and multimedia interfaces, video systems etc.) and automotive accessories. Ensure an in time availability for all needed parts at readiness date of a new car launch at MBUSA. Manage program and sales strategy to dealers and customers of the Lifestyle Collection, including yearly portfolio launches. Cooperate and negotiate with MBA to develop Automotive- / Electronic accessories and Collection products, catering to the specific US-market requirements. •Manage and oversee Mercedes-Benz Accessories Team•Accessories budget for passenger cars, sprinter and smart•Develop and execute comprehensive marketing and business plans for Passenger Cars, smart and Sprinter ensuring each plan is tied into yearly objectives, strategy and aligns with MBUSA plans.

Atlanta, Ga, Us

Work directly with GM and After-Sales Business Development Managers to design strategic after-sales marketing plans for passenger car, sprinter and smart to address priorities set by management team. Ensure support is provided to various product and service management teams to execute their tactical sales & programs to promote Mercedes-Benz parts, service and accessories. Oversee and provide guidance and integration with agency of record to ensure My Service, Driving Force and Parts Promise visions are brought to life and implemented throughout customer services. Liaison with Daimler Global Service & Parts Communication department to ensure MBUSA fits within the Service and Parts strategic vision and claims.•Manage and oversee Mercedes-Benz After-Sales Marketing Team•Direct marketing budgets for passenger cars, sprinter and smart•Design customer journey that ties into After-Sales Marketing customer contact strategy and dealer marketing platform for direct mail, email, social and mobile.•Develop and execute comprehensive marketing plans for Passenger Cars, smart and Sprinter focusing on service, parts and accessories ensuring each plan is tied into yearly objectives, strategy and business plan.•Manage communication channel mix ensuring customer experience focus is the forefront to all messaging and activities.•Cultivate strategy for customer retention and loyalty programs including Winback and seasonal campaigns.

Atlanta, Ga, Us

Manage and oversee Mercedes-Benz After-Sales Marketing Team responsible for service, parts and accessories marketing for passenger car, smart and Sprinter.Manage and oversee marketing budgets for passenger cars, sprinter and smartResponsible for overseeing Passenger Cars, smart and Sprinter After-Sales Marketing dealer platform for direct mail, email, social and mobile.Managing multiple agencies and vendors to support After-Sales Marketing branding for service, parts and accessories in passenger car, sprinter and smart vehicle linesIdentifying emerging business trends Instituting new vendors and agencies to ensure all key areas of focus are addressedDevelop and execute three marketing plans for Passenger Cars, smart and Sprinter focusing on service, parts and accessories ensuring each plan is tied into yearly objectives, strategy and business plan.Manage communication channel mix including social media and customer experience focusDeveloping strategy for customer retention and loyalty programs including winback and seasonal campaignsDevelopment of After-Sales Marketing Incentive platform to drive behaviors identified in JD Power’s survey.

Atlanta, Ga, Us

• Support in development and execution of Incentive Programs for After-Sales Business Development including National Accounts, Star Point Challenge, Wholesale and Field Incentive.• Manage department interns including hiring, reviews and assigning projects and tasks.• Assist in development and implementation of marketing activities for Segment II and III including MB Customer Savings Card Program• Development and maintenance of the re-launch of Service and Parts Section of MBUSA.com• Implementation and strategy design for Sprinter Marketing Platform for dealers• Development and realization of Service and Parts sections for the Freightliner and Mercedes-Benz Sprinter websites• Plays key role in implementation of CAC marketing Programs for revenue generation including battery and tire coupon programs, customer emails and enhanced Roadside Program • Keeps apprised of customer research findings as well as the automotive industry to gain understanding of trends, needs and expectations• Liaise with various Marketing departments to keep updated with their approach on messaging, tone, look & feel to ensure that after-sales supports and reinforces a seamless, unified message to customers within brand guidelines• Serve as first contact point for dealers regarding marketing tools/program• Gather feedback from dealers and communicate them to team• Increase dealer awareness and knowledge of available tools, where to find them and how to use them.• Support the efficient and effective management of vendors/agency partners to ensure marketing strategy for programs and funds was successful while realizing a return on investment.

• Supported the development and execution of seasonal parts pricing promotions• Launched Quarterly Fixed Operations Communication The All-Star Marketer to integrate with the Service and Parts Sales Tools website• Optimized use of S&P marketing and sales tools/programs by dealers to drive service and parts sales• Developed and Maintained Service and Parts Sales Tools Website• Supported development and execution of seasonal marketing campaigns• Support development and execution of Pacesetter dealer incentive programs • Liaised with Marketing Communications and Relationship Marketing to keep updated on their approach for messaging, tone, look & feel to ensure that after-sales supports and reinforces the efforts of these departments.• Marketing to increase synergies between After-Sales and various departments within MBUSA to ensure there is a cohesive message communicated to dealers and customers.• Served as first contact point for dealers regarding marketing tools/program• Gather feedback from dealers and communicate them to team• Increase dealer awareness and knowledge of available tools, where to find them and how to use them• Supported and integrated in all key areas of After Sales to ensure departmental and company goals were met. • Supported the efficient and effective management of vendors/agency partners• Impact analysis of seasonal campaigns• Support Service AdMaker and Wholesale Ad Planner tool and website for dealers

Kansas City, Missouri, Us

Bachelor, Business Administration - Marketing

Master'S Degree, Industrial And Organizational Psychology