• Led up to 15 concurrent implementation projects by directing internal, cross-functional teams to deliver full-scope, on-time, and in-budget go-lives.• Cultivated revenue-boosting relationships with key clients, such as HP, Groupon, and NTT, resulting in up to $4M in combined revenue contribution.• Mitigated project risks, preemptively resolved issues, and maintained a streamlined process with a 100% success rate.• Excelled in customer success by achieving a perfect 5/5 satisfaction score for all led implementations.• Resolved escalated customer issue, transforming dissatisfaction into satisfaction, and driving process enhancement that impacted up to 1,000 customers.• Full project lifecycle accountability, ensuring all projects were carried out according to agreed terms.• Provided day-to-day leadership for cross-functional project teams.• Established and maintain communications internally and with customers related to project status, decisions, risks, issues, and escalations.• Maintained the project timeline, budget, and scope, while ensuring the quality of work products/deliverables.• Managed changes to the project scope through formal and informal change management processes.

• Delivery lead for 600 customers contributing to maintaining a $3M book of business.• Trained and oversaw a team of 4 managing 300+ concurrent projects that impacted up to $1M in customer retention.• Exceeded customer expectations, delivering projects ~25 days sooner than expected delivery.• Designed and implemented new process improvements, increasing efficiency by up to 30%.• Collaborated across 4 different departments to ensure project success.• Facilitated cross-functional relationships throughout the implementation of project life cycles.

• Achieved top recognition as a project specialist for adept execution across 125+ projects.• Directed timelines, milestones, and progress, ensuring precise planning and tracking throughout phases, achieving a 100% completion rate within designated timeframes.• Championed the execution of multiple predictive and change-driven projects, valued up to $100,000.• Promoted to Senior Project Specialist for impactful leadership, heightened efficiency, and streamlined timelines, influencing up to 1,000 customer renewals.• Identified and reported program bugs in Jira, leading to project process improvements after new CMA rollout.

• Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.• Prepared client data for one-time or recurring services projects; data retrieval, analysis, scrubbing, filtering, and placing data into project templates using SQL and Microsoft Excel.

•Managed relationships from a project standpoint with vendors and assisted the team in maintaining key, high-volume clients.•Coordinated and allocated tasks and resources that ensured general operations ran smoothly with vendors.•Organized and documented entire process of vendor projects from start to completion date, ensured completion in a timely manner for clients' needs using Google documents and Salesforce.

• Implemented itineraries for team members working on-site events.• Developed persuasive copy for hospitality packages.• Gained bookings from designing PDF proposals presented to C-Level Executives.

• Executed eMarketing initiatives that resulted in additional bookings.• Established relationships with key stakeholders .• Increased event exposure by fulfilling barter agreements with key associations, publications, sponsors, and exhibitors.• Promoted events by conceptualizing social media posts.• Created ads, newsletters, and press releases marketing seen by thousands of individuals.

• Created an ongoing series of Integrated Program client profiles and entries into the Greater Media Interactive Idea Vault website that describes what marketing ideas GM can offer to its’ clients.• Developed relationships with Greater Media team members in Boston, New Jersey, Charlotte, and Philadelphia to create informative and concise client profiles.• Created short recap stories to be used on the Rock, Classic Rock, and Alternative Rock station websites.• Researched and developed Social Media posts for GM’s twenty-three radio stations throughout the country, including: Rock, Classic Rock, Adult Contemporary, Country, and News stations.• Worked in office as well as remotely and independently while creating material with specific deadlines.

• Produced Facebook and Twitter posts via HootSuite for highly rated Detroit radio stations to promote events.• Created 60 second radio commercial spots that reach thousands of Detroit Metro listeners.• Developed creative recap PowerPoint presentations for past events to highlight pros and cons for the enhancement of future programs.• Conceptualized written bios for the Motor City Daily Deal website to increase visibility to the target market.

• Organizing team members with project tasks to ensure on-time completion.• Creative direction for production and presentation assignments.• Mastery of Microsoft PowerPoint for classroom presentations• Motivating entire team through enthusiasm, organization, and pre-meeting planning.SIGNIFICANT COURSE PROJECTS: CTAC 359, Small Group Communication Final Grade: 3.7/4.0• Demonstrated creativity by developing, directing, and producing an infomercial involving persuasive tactics, market research, and creative promotional ideas• Organized a community service project involving contacting, planning and executing volunteer work at the Alpha House of Ann Arbor• Served as creative director for presentation assignments by using Microsoft PowerPointCTAC 350, Persuasion Final Grade: 3.7/4.0• Marketed that Macintosh computers are superior to Window’s computers by creating a persuasive infomercial