Kristin Mancuso Email & Phone Number

United States

Los Angeles Metropolitan Area

• Supervises the design process of VIP merchandise and collaborates with artists, designers, and suppliers to create exciting products and experiences whilst staying on budget to reach financial goals
• Creates and maintains detailed timelines and drop shipment schedules to ensure all VIP merchandise and event signage arrives on time for events ranging from 10 to over 10,000 guests
• Supports merchandise procurement strategy by maintaining relationships with suppliers while sourcing new suppliers, negotiating, and analyzing pricing to fulfill merchandise needs
• Oversees the company warehouse and the receiving, handling, and storing of our tour road cases and event supplies
• Updated the company’s VIP check-in process by implanting a new virtual check-in app to expedite the check-in wait time for our guests

Los Angeles Metropolitan Area

• Covered all off-site live event support during the VIP Experience via phone and email for both national & international tours
• Critical thinking and patience in high intensity moments including: processing late upgrades, resolving fan disputes, and alternate pick-ups
• Consulted with artist mangers to curate enjoyable yet profitable VIP packages including meet & greets, soundchecks, and merchandise packages for over 25 high-profile clients
• Monitored merchandise inventory throughout tours and collaborated with coworkers to create exciting new package offerings
• Spearheaded the distribution of over 100 itinerary emails per day
• Managed the day to day communication with venue Box Office Managers & various ticketing platforms such as Ticketmaster, AXS, and Tickets Today to finalize customer lists and ensure all VIP events are executed.

Westwood, MA

• Administrative and office management duties including: handling a heavy load of phone calls, calendar upkeep, orchestrating all staff meetings, booking company travel, ordering supplies, office errands, and greeting.
• Managed and maintained company’s social media channels and increased engagement by over 250% by posting 3-10 times per day
• Created and scheduled regular email blasts a (3/week) through Constant Contact
• Collaborated with non-profits and doubled company donations for Toys for Tots and Greater Boston Food Bank during my first year
• Instituted an internal new-business database by researching and targeting over 500 prospects using trade-show programs

Education record

Bachelor’S Degree, Public Relations With A Minor In Sociology

Activities and Societies: Adopt A Dream, PRSSAGPA - 3.71