OverviewThe Membership Advisor is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members.Responsibilities- Generates sales through Company and employee sponsored outreach and promotions.- Maintains accurate records using established Gold's Gym sales systems.- Follows up on all prospects.- Conducts gym tours.- Conducts telephone inquiries.- Establishes and maintains lead boxes in the community on a monthly basis.- Establishes and maintains a referral program- Maintains information on club history, background, philosophy, facilities, staff and policies.- Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.- Assumes responsibility for developing selling skills.

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

- Coordinated with compliance department to initiate new insurance policy applications and with client and/or markets during the placement process as requested.- Reviewed, packaged and transmitted contract documents and/or marketing supplies to agents/markets according to procedure.- Daily activities included entering agent and policy data into licensing database, managing and updating excel spreadsheets, providing reports on progress to SVP and other administrative tasks as deemed necessary.

- Direct daily correspondence to active insurance brokers within and outside of the agency. Other daily activities included correspondence with the agency director, personal scheduling, broker scheduling, account enrollment, filing and various general administrative duties.- Provided detailed quotes from multiple insurance carriers. These quotes provided benefit information regarding small, medium and large companies matching additional benefits to major medical health insurance benefits.- Kept accurate records of broker activities such as new accounts and new premiums. This Excel spreadsheet kept current year-to-date and quarter-to-date total new account premium as well as existing and all agency broker based business.- Built relationships with brokers and worked closely with them and agency director regarding confidential client information.

- Answered phones and responded to client’s service requests with a sense of urgency.- Assisted licensing department with updating agent’s personal licensing information, legal documents and education certifications.- Scanned/uploaded and name all contract documents as received and other front office/desk duties as necessary.

- Created effective messaging using language, graphics, marketing materials, and branding guidelines for all 13 YMCA branch locations and a variety of programs.- Coordinated quarterly Member Services Department trainings.- Retained clients by building brand awareness while managing internal online marketing campaigns and programs.- Implemented social media strategy and execution, oversaw all social media channels to promote brand and increase members and program participants.

- Entered numerical data into databases in a timely and accurate manner.- Produced monthly reports using Excel spreadsheets.- Billed, reconciled, and processed payments for Corporate Membership Partners monthly.- Promoted corporate membership by attending various companies’ Employee Fairs. (i.e. Hyundai Motor Manufacturing, Baptist Hospitals, and Wind Creek Gaming Facilities/Hotels)

- Managed and scheduled staff of 15-20 by demonstrating and teaching proper customer service.- Instituted a high level of membership retention by implementing staff trainings as well as providing up-to-date information to staff of all new/current programs and fitness schedules.- Made sure all Members Services procedures were followed. (i.e. membership/program enrollment, prospective member tours, member/guest check-in, requested account changes, check/cash handling, delinquent account procedures, and concession/vending sales)