As a Regional Trainer I bring experience in the automotive industry. I demonstrate best practices and knowledge to help dealerships increase their ROI. My training style comes from my previous experience working in a dealership, along with being in automotive software consultant for 10 years.

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Managed the service drive process at Holmes Tuttle Ford in Tucson, Arizona. Creating campaigns, equity mining and converting service customers into sales. Additionally, started a customer loyalty program utilizing automotive software tools AutoAlert and MarketActivator to exceed our sales goals.Trained and mentored sales associates in consultative sales techniques including; call customers with a plan, overcome obstacles or excuses, and how to focus on gross on vehicles.Core Skills• Account Management with travel • Strategic Planning • Relationship Building• Customer Service • Training & Development

• Maintained over 94% customer retention rate by visiting customers every 45-60 days across the west coast region; Oregon, Washington, Oklahoma, Arizona, Colorado and California• Developed business plans onsite for employees of various dealerships including; GM, GSM, and BDC• Created monthly email marketing campaigns to increase brand awareness and engagement• Reported customer data to Microsoft Dynamics 365 on a monthly basis• Trained and mentored sales associates in consultative sales techniques including; call customers with a plan, overcome obstacles or excuses, and how to focus on gross on vehiclesCore Skills• Account Management with travel • Strategic Planning • Relationship Building• Customer Service • Training & Development • Leadership• Marketing • Consultative Sales • Communication

• Sold online marketing tools to Real Estate professionals.• Found business opportunities by identifying prospects and evaluating their position in the RE industry; researching and analyzing new business & sales options.• Built clientele via prospecting over the phone and out in the field conducting presentations.• Identified the client’s needs, showing value of the product and guiding the client through the sales process. • The ability to know how the product will apply to the business needs.• Able to communicate and establish customer relationships with all types of personalities.• Has the ability to develop rapport quickly and build trust.• Strong verbal and written communication skills.• Comfortable with calling individuals who have not shown previous interest in products.• Comfortable conducting business from employee’s home office and out in the field within assigned territory.

• Formulated best practices for customer to increase ROI.• Knowledge of Automotive Industry to creatively promote email campaigns to market customers.• Excellent communications with customers to provide high level of customer service.• Instructs car dealerships how to use software to build own daily business plans.• Onsite consulting and training for employees at dealership.• Help sales team organize daily tasks to handle retention. • Works closely with GM, GSM and Dealer Principal to review how to increase sales on a quarterly basis.

Support and assistance to Territory Business Manager in the field. Manage the day to day relationship between clients and Bostwick Laboratories. Maintaining high level of customer service to ensure outstanding service. Working closely with staff to help problem solve and improve customer service. Scheduling lunches and presenting new testing that Bostwick Laboratories offers.

Volunteered as PTO President. Organized fundraisers to help raise money for our school. Worked closely with Principal and teachers to create the best fundraisers for families. Our fundraisers raising $20,000-$60,000 a year.