Highly motivated, organized and accomplished professional with 27 years of experience in the Banking Industry. Proven track record of developing and coaching effective teams, creating relationships, superior precision leadership and collaboration with partners across all business lines. Focused on the Customer and Employee experience. Extensive experience in both Retail/Business branch network and Contact Center operations and management. Sales driven- Leading teams to continually exceed targets. Passionate in running marketing campaigns, promotions and project/pilot work while continuously looking for quality improvements on policies, procedures and operating models. Strong focus on employee career development, expanding skill sets and volunteering within the Community.