Kristin Mcwilliams Email & Phone Number

Arizona, United States

Manages a portfolio of eCommerce businesses maintaining and developing strong customer relationships in the iGaming industry which includes real-money online gaming and wagering in the United States and Canada. Acting as a consultant on existing, new and evolving payment methods, while ensuring consistent and reliable revenue growth.

Cave Creek, Arizona, United States

Full service online retail sales of firearms, sporting equipment, camping equipment, accessories and ammunition.

The Midwest Acquirers Association was founded on the belief it is important to educate Payment Professionals, such as Independent Sales Organizations, Merchant Level Sales People, Financial Institutions and Fintechs with the constantly changing information our industry dictates. We are committed to bringing this information to industry professionals by involving all aspects of our community. We are a nonprofit, no-membership independent forum dedicated to payments professionals.

Scottsdale, Arizona, United States

Creating and developing all aspects of Referral Partner relationships for our Payment Facilitator (PayFac) and Gateway Solutions with Independent Software Vendors (ISVs), Financial institutions, Payment Acquirers, Independent Sales Organizations (ISOs), and other entities. Key Accomplishments:●Created and implemented new client program including implementation and client account management.●Created new implementation and training content for several integrations with large ERP systems including NetSuite and Acumatica.

Houston, Texas Area

Manage existing sales offices while establishing new partnerships. Responsible for the development of the ISV (Independent Software Vendor), Financial Institution, Agent and ISO (Independent Sales Office) channel. Recruit, coach and mentor Partners. Manage sales pipeline, prospecting, negotiating and closing deals. Develop and lead key business initiatives that drive new revenue. Key Accomplishments:• Created new pricing strategy that allows for increased revenue and more flexibility.• Created new Agent Bank program to market processing services to smaller regional bank customers.• Negotiated (23) new agent/ISO offices resulting in an additional $52 million in annual processing volume. • Revised dormant client relationships, resulting in additional $200,000 in annual revenue.

Scottsdale

Secure new business relationships with Agents, ISOs and Referral Partners. Ensure partners are educated and are prepared for industry and regulatory changes. Consult with new partners on sales, marketing and new revenue opportunities. Collaborate with internal departments and functional areas to ensure strategy alignment between partners and NMA.Key Accomplishments:• Established a new vertical resulting in an increase in revenue of $2 million annually.• Negotiated (53) new agent/ISO offices.

Scottsdale

Acted as an advisor to Independent Sales Organizations and Financial Institutions on merchant platform solutions, eCommerce options and back office optimization.Key Accomplishments:• Performed in depth residual analysis recovering over $600,000 in lost revenue.• Enacted Interchange management to reduce costs to clients and their merchant base while increasing revenue. • Created numerous chargeback reduction plans.

Scottsdale

Managed portfolio of up to 40 financial institutions and independent sales organizations, up to 40,000 merchants, and up to $15 million in annual revenue. Negotiated 18 multiple-year client renewals with an average pricing compression of less than 2.5%. Controlled liability exposure by proactively working with clients to assure readiness and client understanding.Key Accomplishments:• 100% of revenue quota achieved and over 10% year over year growth for existing clients.• Developed sales strategies and business marketing plans to meet and exceed revenue quotas through selling new and existing products. • Successfully converted more than 10,000 merchant accounts from competitors.• Revised dormant client relationships, resulting in additional $500,000 in revenue.• Negotiated 106 cross-sale product amendments resulting in over $3 million in additional revenue including Card Present, ecommerce, PCI, mobile payments, grocery and petroleum verticals, dynamic currency conversion, point of sale (POS) systems, data analytics, and check services.

Scottsdale

Led all aspects of over 200 new client implementations, including discovery discussions to determine exact requirements, crafting project plans, coordinating across IT, telecom, product areas, legal, and training, and providing ongoing support. Partnered with internal cross sale channels such as gateway processing services, chargeback, and retrieval processing to optimize new sales opportunities and increase revenue. Established Six Sigma settlement process for CAAP Tier 2 program.Developed implementation strategies and project plans for the various types of clients across all platforms. Handled sensitive escalated client issues and established executive level relationships to assist clients with the growth of their portfolio. Key Accomplishments:• Managed clearing bank change for the largest client, resulting in an additional $2 million in annual revenue.• Managed bank conversions, resulting in an additional 20,000 merchant accounts.• Developed and refined new settlement process, created supporting documentation and provided training to clients.

Omaha

Assisted clients with daily operations and provided guidance to facilitate growth. Fostered a positive relationship between clients and internal departments, including coordinating efforts. Provided onsite training to clients.Key Achievements:• Exceeded established service level agreements every year by resolving issues quickly.• Worked directly with national merchants to establish protocols in advance of regulatory changes.• Implemented new wireless and online point of sale systems for NFL franchise team.• Performed monthly audits on portfolios to identify potential lost revenue.

Los Angeles

Managed facility containing 5 million + pieces of film and tape materials, shipped materials worldwide and handled inventories for more than 50 vaults located throughout the world.