Kristin Nyman Email & Phone Number

• Prepare comprehensive records and reports to present and interpret data, identify alternatives, and make and justify recommendations for improvement and corrective action plans.• Assisted in overseeing in the development of Southwest Key's quality chart audit tool, revised based on regulator standards, including ORR, COA, and state licensing.• Perform regulatory compliance file and safety walk-throughs of the program to ensure continuous compliance.

• • Monitored and reviewed compliance of program policies and procedures, statutes, and rules for the COVID-19 Contact Tracers National Dislocated Worker Grant.• Found using observations and testing the causes and factors related to noncompliance and sought solutions and recommendations for improvement.

• • Conducted quality assurance audits on social service programs offered through Amistad, including the Battering Intervention and Prevention Program.• Maintained current knowledge of area program requirements to ensure accurate quality assurance review.

• Supervised offenders through case management to ensure compliance on their probation conditions.• Offered counseling and tested probationers for drugs and alcohol.

• Researched and developed new workforce training programs based on local healthcare providers employment and training program needs.• Advised and counseled students in order to make informed career path decisions.• Prepared, maintained and ensured community education healthcare programs met state regulations and requirements.

• Provided professional advice to customers who want job search guidance, career advice, and placement.• Maintained caseload and developed goals through assessment for welfare and food stamp clients.• Helped customers access social services they may want or need to meet job search and career goals, including financial aid.• Awarded Top 10 Direct Placements, Achievement in Excellence Award, Attendance, and Customer Service Award- 2003, 2004, 2005.