Kristin Doherty Email & Phone Number

Gurnee, Illinois, United States

Gurnee, Illinois, United States

Libertyville, Illinois, United States

Customer Service includes the following job duties: Strategic sourcing, estimating, and customer quoting Customer relationship and account management Project management, purchasing, and work order creationCustomer Service Manager• Developed reorganization strategy removing a “jack of all trades” model and implemented a subject matter expert model increasing efficiencies allowing for reduced headcount.• Reduced errors by department 50% in 2 years resulting in $35,000 savings in cost of quality.• Continually improved customer service satisfaction scores year over year, ensuring clients received top of the line service and products.• Work with executive team and department managers to create and improve process flow throughout the organization.• Provide weekly, monthly, and annual metrics to executive management detailing productivity of all CSR positions, revenue, and customer feedbacks.• Personally took over the inside sales position including quoting and artwork creation for new projects, following up on qualified leads, and tracking through Salesforce.HR Specialist• Managed employee recognition program resulting in bonuses of over $1,000 for participating employees.• Created and maintained job descriptions for all positions throughout the company.• Organized employee appreciation events such trivia nights, happy hours, bags tournaments, dinners, and weekly breakfasts.

Grayslake, Illinois

• Maintain and grow client revenue and profit by identifying new sales opportunities, creating efficiencies, and reducing account overhead.• Resolving sensitive situations while bringing value to the relationship.• Build an internal team of successful account managers, focusing on coaching, training, and growing each team members’ individual abilities.• Provide metrics showing quality information, call statistics, and account data quarterly.• Travel to offsite meetings with client leadership and franchisees to support the client partnership.

Grayslake, Il

• Recommend and create POP solutions that allow for maximum impact during on lot experience.• Direct the project management, graphics, and customer service department on each department’s duties and contributions for each program.• Formulate estimates for projects maintaining affordability for clients while preserving profit margins for company.• Review production proofs for color quality and content prior to printing to ensure correct production.• Quality check all aspects of each project, including information provided by the client as well as internal procedures.• Manage inventory to avoid holding excess product while maintaining minimum quantities.

• Communicate necessary project information to the client in a timely manner.• Complete all monthly and promotional billing within 48 hours of project completion.• Manage and maintain POP online ordering website.• Create, maintain, and execute distributions of all program assets.

• Successfully handle many clients simultaneously by prioritizing each clients needs while ensuring all clients experience superior customer service.• Run trend reports and call histories in order to analyze and assess where system and process improvements can be made.• Attend team meetings to brainstorm and forecast future customer service needs.• Train other Client Communications team members on accounts to help them further their knowledge on GFX clients.• Complete monthly EDI billing and memo invoicing for accounting to ensure proper billing.• Answer phone calls, emails, and in-person question about POP products and offer suggestions on how to effectively use these materials.

• Facilitated in planning of school events including open houses, information sessions, receptions, and orientations.• Revised and created website pages to facilitate the flow of information from school administrators to students.• Attended recruiting sessions to encourage prospective students to attend Loyola.• First point of contact for all inquiries from prospective students, current students as well as University faculty and staff.• Contacted, organized, and generated database for all graduate business school admits.• Communicated to students, staff, and faculty of upcoming events and important information through the creation of bi-monthly announcements.

• Implemented lessons directed to teach all learning styles.• Managed third grade team to collaborate and apply new teaching techniques.• Established and implemented new mentor program for new teachers.

Mba, Human Resource Management, Marketing

Beta Gamma Sigma

Bachelor Of Arts, Elementary Education